Rent-A-Center — Local services in Colonial Heights

I rarely leave negative reviews, but my experience with Rent-A-Center in Colonial Heights has been nothing short of upsetting. I expected professionalism and clear communication — but received the exact opposite.

Not only was I misinformed about the terms of my agreement, but I was also shocked at how the store manager conducted themselves. Instead of focusing on my account, they seemed more concerned with other people’s accounts and business — which was completely inappropriate and unprofessional. It made me feel uncomfortable and disrespected, as if my privacy didn’t matter.

When I tried to resolve things, I was met with vague answers and a dismissive attitude. It felt like my concerns were brushed aside, and I was even blamed for the confusion. I left feeling unheard and deeply dissatisfied.

I expected more from a company that promotes customer support and flexible solutions. Unfortunately, this experience has left a bad impression, and I will not recommend this...

They quoted me on price and charge me another price when I made my first payments my second payment was a different price and I asked why the gave some story that I was double charged for insurance the first time and it would be deducted off my next payment but I returned what I had rented and asked for my refund that was owed to because I was over charge Brian said they didn't owe me any money back after he told me they over charged me. I don't think they know what they doing in colonial heights rent a center. I didn't have any problems when I rented from the...

The manager sold me a used bunk bed and lied and said it was brand new. I complained about it and demanded to speak to the district manager, she refused to give me the number so i could make my complaint. She had the nerve to text me from her personal phone and when i texted her bsck, she told me that this was her personal phone and rent a center doesnt pay her phone bill and to contact her at the store. I still have all her texts in my phone if anyone wants...