Helzberg Diamonds — Local services in Colonial Heights

Had to write a review after yesterday’s great experience with Tony and “V” while building a diamond solitaire necklace for my wife Denise. We spent a couple hours researching and selecting diamond, settings, precious metals, etc.

Tony and “V” are extremely knowledgeable and both appreciate fine jewelry. They were so customer oriented and pulled out all stops to ensure our complete satisfaction.

Being married for over 43 years, we know a thing or two about diamonds…., but Tony and “V” went well beyond the 4 “C”’s with in depth discussions concerning color, clarity, cut and carat. Bottom line; customer service at the level we experienced it is very difficult to find nowadays.

If you are interested in any type of jewelry; highly recommend stopping by Helzberg in Colonial Heights, VA and speaking with Tony and or “V” for total satisfaction that doesn’t stop after the sale. Thank you...

WARNING: Just one complaint. The mail, email, and messages. I get you need to market yourself but they will make it hard for you to keep your engagement plans a secret. Not a smart move to send mail, texts, and emails saying things like "How do you like your such and such engagement ring?" or "Thank you for shopping with us!" and the likes. I am really close to my GF and you guys almost ruined my surprise. Now if she reads this and finds out, well that is on me, but if Helzberg does, I will never shop with them again. They should have something like a 1 year period after a purchase to begin sending marketing material. Or at the least not give revealing information away on or in them. I am wondering how many times a Christmas or a Birthday surprise has been...

Great store and staff!!!

Now I know most jewelry stores are pretty much very similar. What you can find in one store you can find pretty much everywhere. Now custom work is very different, so I won't spend a lot of time speaking about that. this store however the personnel are very warm and approachable (not overbearing or pushy) and that has great value to me. When I walk in people speak and they let me know they are available to answer questions and to assist with my needs. And that's it they back off they don't hound me they don't follow me around the store. They simply let me know they are there and available. And to me that's...