Jo Malone London — Local services in Columbus

I spent Mother’s Day in Columbus and had a small issue with a purchase—there was an accidental mix-up at checkout. At first, I was a little stressed about it, especially since it was a busy holiday. But that all changed once I spoke with the manager, Richard. He went above and beyond to make things right, and I honestly had one of the best customer service experiences I’ve ever had. Richard was professional, kind, and genuinely cared about fixing the situation. He listened patiently and took care of the issue quickly without any hassle. You could tell he takes pride in creating a positive environment for both customers and staff. It’s rare these days to come across a team that’s so friendly, helpful, and committed to making sure you leave satisfied. The whole atmosphere was welcoming, and every staff member I interacted with had a great attitude. I left not only with my issue resolved but also feeling really impressed by how well they handled everything. I truly couldn’t recommend...

Thank you Richard, Nicole, Sara, and Jasmine for a top of the line, catered experience at your store (Easton Town Center)! I visited your store and shopped the Jo Malone London brand for the first time last week and Richard went out of his way to make it memorable. This experience brought me back with the addition of my husband this time around, and once again, your team did not disappoint! Nicole, Sara, and Jasmine spent time to help my husband and I pick out the scents that were special to us. We appreciate your care, thoughtfulness, and elite professionalism on both occasions to your store. Keep it up and you’ll continue to attract new clients like us! Thanks team and sorry if I missed anyone else’s name that went out of their way for us because, simply your entire staff was wonderful! Jo Malone London...

Tommi was absolutely amazing from the moment we walked into the store. We had an idea what kind of fragrance we wanted and he helped us nail down the perfect scent for my mom, who is super particular about fragrance and she loves it! He spent so much time helping us select the right fragrances, as well as engrave ALL of them (for free), and then wrapped them beautifully with ribbons and scented paper and all. He also helped us find some amazing deals and make the most of our time in the store as well as informing us about some really cool services we’d love to try sometime. Overall, it was a really lovely experience. The store and its employees were absolutely wonderful and we will...