OhioHealth Grant Medical Center and Emergency Department — Local services in Columbus

. My partner was transferred there for voluntary inpatient help. They were sent there from the first location via ambulance, I was unable to ride with them due to Covid guidelines. I drove there, had to park across a main road downtown with no security around or in sight. The front desk had no clue what was going on and was writing the information on a scrap of paper, with so many misspellings and mistakes I considered formally writing the information myself if I wasn’t concerned I would contact some ailments by touching anything in that lobby. I repeatedly explained I have hearing issues and couldn’t hear or understand her. She just repeated even quieter and muffled. Grant had no mental health services according to the person at the desk as well, letting me know we would then be transferred a third time to another facility. The first place we went to assured over and over again I would be with them every step of the way until all was settled, so I was expecting to actually go back and be with them. I was told they had to confirm my identity with the nurse (but didn’t ask for my ID or even the correct spelling of my name?) I was told to sit in the lobby and wait. The seats had stains and trash in them, a man was asleep in the lobby and I heard security make rude comments at the man. Eventually, the woman at the front desk sighed dramatically and informed security she “had to take this young girl” back. I was taken back to see them and walking through the halls was like something from a horror movie. Trash all over the floors, mysterious stains and liquids all over the walls and floors. Considering it was a few days post Halloween I actually thought at first it was decor it was that horrible. Many lights out and flickering and bugs EVERYWHERE. We got lost, twice, the escort admitting she wasn’t entirely sure where she was going, and actually most staff didn’t either. When we arrive to the room area it looked as if a major tragedy had just happened. People in gurneys just in the hall, blood on materials I almost bumped into with how over crowed the hallways were. A woman who looked to be in shock being made fun of by staff for being confused. I saw my partner still just in the hallway, completely discarded to the side, the escort walked right by them and when I tried to stop they didn’t listen, they even grabbed my wrist and turning it in painful angles (I have and bone and joint disorder) to look at my visitor band. When she saw their empty room I got a chance to tell her my partner was right there. I went to see them and before I could say a word I was rushed back out. I was told to wait back in the lobby while they actually get them set up, it was a mistake in the system. I waited around another hour, a nurse informed security some cameras were just out?! With no one providing security!?! While waiting a staff member came out and attempted to awake the sleeping man, at one point grabbing their discharge papers and announcing their name and information to the lobby. I was shocked by how unprofessional that was handled. I was taken from the lobby from my previous escort and told my partner could have no visitors, no calls, and they could not provide any further information. They apologized for the “mix up” and sent me on my way. When I asked what Mental health facility they would be going to I was told I didn’t have access to any information, even though my partner confirmed all information be provided to me as I handled all medical information and visits and I was their emergency contact.

Lastly, three months prior my step father had passed from Covid and was taken to Grant to be “saved” but still passed. The EMT originally had no concern because after my mother informed them my step father only had one kidney the EMT proudly stated “uh yeah, everyone only has one kidney” WHAT!? It took a month for us to be able to get the funeral prepared due to the incompetence of the staff. My step father was in a freezer for a month in those disgusting hallways and after this visit that will...

Subject: Formal Complaint Regarding Inadequate Care and Patient Neglect During Recent Hospital Stay

I am writing to formally express my deep dissatisfaction with the level of care I received during my recent hospitalization. I have been admitted to this hospital in the past, and the experience was vastly different—in a much more positive way. Unfortunately, this time was, without question, the worst hospital stay I have ever endured.

Upon admission, I was diagnosed with several serious abdominal conditions, including pancreatitis, colitis, and fluid accumulation in the upper flank. These issues were confirmed via both CT and MRI imaging. I have a long-standing medical history with these conditions and have required hospitalization and IV pain management on multiple occasions. I am familiar with the typical care and treatment required to manage these issues effectively. Sadly, that standard of care was not met during this visit.

From the very first day of my admission, I encountered repeated delays in receiving assistance after pressing the call button—often waiting over an hour. On one occasion, I waited two hours and ten minutes before anyone responded, despite multiple attempts. Several PSAs (Patient Support Associates) and other staff members witnessed these delays, and one staff member even expressed frustration, stating, “If no one comes, I’m going to come out on the floor myself.”

Other patients also observed the neglect and were aware of the pain I was experiencing. PSAs would ask me why it was taking so long for staff to respond, to which I explained that this lack of attention had been ongoing since the day I was admitted.

On Friday, my pain levels spiked again. The attending physician who knows my medical history and has treated me before acknowledged the situation and informed me that she would make necessary adjustments to my pain medication. She also assured me that no other provider would change the plan. However, the following day (Saturday), a new physician—unfamiliar with my history—reversed those changes and drastically reduced my pain medication dosage. This decision led to a significant and immediate deterioration in my condition. My pain became intolerable, resulting in uncontrollable shaking and vomiting. I was unable to sleep for four consecutive days due to the severity of the discomfort.

When I requested to speak with the new physician regarding this issue, I was informed by the nurse that he had already left the hospital. This lack of communication and continuity of care is unacceptable. It is evident to anyone with a basic understanding of pain management and my medical history that I required more aggressive pain control. All the nurses were aware of my suffering, yet no meaningful action was taken to address it.

I ultimately requested a transfer to a different facility better equipped to manage my pain. This request was denied. I was told I could either remain and continue enduring the inadequate treatment or discharge myself without the hospital’s recommendation—despite being in no condition to leave.

While I want to acknowledge that a few nurses did treat me with compassion and professionalism, unfortunately, the overall experience was overwhelmingly negative. The inadequate response to my condition, inconsistent treatment, poor communication, and lack of empathy from key staff members were all deeply concerning.

Given the severity of this experience, I am considering seeking legal counsel to explore my rights as a patient. What happened during this hospitalization was not only unacceptable—it...

In early September, my husband had a motorcycle accident where he was significantly injured. As a nurse, I was glad to hear that he had been taken to Grant. However, although he received good treatment in the ER trauma room, it all changed once he left there. I was sent to an abandoned waiting room, no where near the OR, to wait for the surgeon. A surgeon that when he finally appeared, told me very little, other than to go home. When I insisted on seeing my husband, he called post op and told them to come get me. It took close to an hour to be retrieved by the post op nurse and she made it very clear that I was a big inconvenience in her night. I was told to not bother my husband and that I needed to leave. When I made it clear that I was not leaving, I was then sent to the inpatient trauma unit waiting room, with a promise that they would get me when he was up there. I sat for almost 2 hours before I found my way to the nurses' station and was told that they were told no one was there with him. I was finally allowed in his room. Understanding that my husband had just had emergency surgery, I expected for him to be checked on frequently. However, that was not the case. From 2 AM until 530 AM, no one entered the room. (Understand that I am an orthopedic surgical inpatient nurse. All fresh post ops should be assessed hourly). At 530, the night shift nurse came into the room. I told her that I was concerned about the drainage from my husband's incision. She looked at it and told me that it was dry. Amazingly, I was able to wipe fresh blood from it, and you could see blood throughout the entire dressing. At 700 AM the nurses came to give bedside report. Night shift stated that the dressing was clean and dry. When I again brought up the blood, I was told that it was dried. At this point you could visibly see the blood running down his arm. This was the last visit we had until several hours later when day shift came in to medicate him. PT then came in, and we discovered a puddle of blood under his arm, and it was not dry. He then asked for a bed change, which was eventually done by me. My husband's pain was not controlled and he became very dizzy when he stood up. The PT stated that if he was able to walk in the hall, and his pain was controlled he could go home. After this, the nurse came in and stated that since he was going home, he could no longer have the IV pain meds. He had yet to walk in the hall and my husband, who never complains of pain, was rating his pain a 9. I had to complain to everyone to get his medications increased to a higher dose. Eventually, he did walk in the hall, and we were told we were going home. At 2 pm we were given our discharge instructions. It was 430 pm before we left the hospital. For 2 1/2 hours we waited for a wheelchair. At no point did we ever see the surgeon before he left the hospital. After his discharge, he had an appointment scheduled with the surgeon. It was cancelled the Friday before it, it was supposed to be on Monday. There was no reason given. We stopped in the office on that Monday to see if we could get him a bigger sling. As they had given him a small sling (he is 6' 6"). The staff in the surgeon's office was less than friendly, in fact they were down right rude. Luckily, I work with some excellent surgeons and was able to get him in with a good one. We never did get to see the surgeon that did his surgery. Never again will I trust Grant with the life of...