PENZONE Salon + Spa Short North — Local services in Columbus

Last week I had an appointment at 9 am for “special event” for my nieces wedding. I am from Ontario so the area was not familiar to me and GPS took me to a different High Street address. It was 5 min to my appointment and l called to explain what happened and that I was on my way. Receptionist that answered the phone said “well we have a 10 min grace period and then we can either reschedule you or see if we can fit you in “ I told her I was on my way and I needed my hair done “well as i mentioned we have a 10 min grace period”. I was already stressed and she did NOT help the situation. I was parking my car at 9:10 and again called them to tell them I was just parking. I was greeted and checked in and then told to have a seat. By the way, besides a bridal party and a couple of other clients, the salon was not busy! I said my appointment was for 9? She looked around and said yes, she’s just setting up. At 9:20 a stylist showed up and started setting up, turned out to be my stylist. She was super sweet and although I showed her what I wanted (another lady in the salon just had hers done and showed her) my hair didn’t turn out anything like I wanted. It was now 10:30 and I had to get to my makeup appointment, there was no time to fix anything. I paid over $130 (Canadian) and left feeling stressed and not satisfied. To be honest, thankfully the stylist my niece hired had some time and ended up totally redoing my hair which I was so thankful for. I would have booked with her directly but it was a large bridal party and they couldn’t over commit. Again the stylist was very sweet but my hair was not “special event” worthy. The whole appointment started off on the wrong foot for absolutely no reason. I was so frazzled by her response that I didn’t even think to ask...

This was my first experience at the Short North location and I have mixed feelings about it.

I scheduled a 90 minute massage as I had just completed a year long, high stress project and needed some quality relaxation time. Having never been to the short north location, I parked in the garage, and used the self check in but was unsure what to do from that point. The screed said to wait and relax but there were no seats or waiting area where I checked in. There was then some confusion between my therapist and another employee about whether or not I had checked in and was there and I could overhear them talking about if I was there or not, but nobody ever came to talk to me or look for me.

Finally they realized I was there and waiting and my therapist came for me. She had a leg injury and was using one of those rolling carts, and I totally understand injuries happen but the rolling certainly affected the overall experience. While the pressure and cadence of the massage was great, my therapist had to roll around the table and back and forth to the counter which was a bit distracting and loud. She was also very transactional before and after the massage and didn’t ask for any of my personal needs aside from where did I was her to focus.

Once the massage was over, she walked me out of the room and suggested I drink water, though not having been at the spa before I had no idea if or where water was located.

All this to say, I didn’t have a bad experience at this location, but it certainly wasn’t the best and didn’t leave me...

Would avoid this salon if possible! On 10/4 I had an appointment at 4:45 for a color cut and style. At 3:50, I was called and asked to move my appointment to 5:45 because my stylist had to do a color correction from an earlier appointment that day. When I arrived at the salon, I wasn't taken back for my appointment until after 6:05. In the middle of the color application, the stylist left to wash her other client's hair. Once my color had processed and my hair was washed, the stylist dried and cut my hair. When I was finally turned to see my hair, all of the blonde pieces of my balayage were blue. At this point, I was told that it was from a blue shampoo that she used and that it would wash out in 5-6 washes. Unfortunately, I had a full day of work and parent teacher conferences the next day and did not have time to go home and wash my hair 5-6 times to remove the blue. We ended up going back to the washing station and using a clarifying shampoo multiple times to remove the blue. After the second wash, it was nearing 8 pm so I left the salon with wet hair. I was charged full price and told that my parking could not be validated because of the length of the appointment.

I followed up on the Penzone website describing my experience and asking for a refund. I was told that they could only offer me a color correction appointment. I asked the director to speak to her manager and she said she would follow back up with me that day before 6 pm (10/6). I still have not heard...