Staples — Local services in Concord

I rarely leave reviews, but my recent experience at Staples was frustrating enough to warrant one. I visited the store for a relatively simple purchase and was met with disorganization, long wait times, and poor customer service. What should have been a 10-minute trip turned into nearly an hour due to inefficient systems and a lack of staff engagement.

The assistant manager, Tyrell, was particularly unhelpful. When I asked for assistance, he seemed more interested in deflecting responsibility than offering a solution. His tone was dismissive, and he made no effort to follow through on my request. For someone in a leadership position, I expected a basic level of professionalism and accountability—neither of which were present.

Staples needs to seriously reconsider how it trains its managers and supports its customers. Until then, I’ll be taking my...

The people there did not want to do their job and help the customers. I was literally told that if I wanted help with something I would have to wait an hour. If you don’t like your job quit, but don’t make your customers feel bad for asking for help. I will never come back to this Staples ever again. I would rather drive to the one in Stratham to get the help I need from now on. This Staples is a joke. How dare you make your customers feel uncomfortable in a place they like to shop . Obviously, you do not need my money or anybody else’s. This staples should go out of business since they don’t want to do their job with customer service. I would not send my enemy to this staples to be ridiculed for asking for help. The managers there need to pay attention to the people they have...

I'm very disappointed with this store. Went in to purchase a printer for home. Found a model with the features I need and located the sign nearby with the model number. Price listed was a sale price of $99.99. At the register it rang up as $159.99. When a salesperson went with me to the sign to look at the advertised price he immediately pulled the sign down and said it was a mistake and the incorrect model number was on the sign. Tried to sell me a discontinued model. I asked to speak to a manager and he said he was the manager. My understanding is if a store incorrectly lists a price they are required to sell the item at the lower price. He rudely refused to discuss this. I won't be shopping at this...