BBB Serving New Hampshire — Local services in Concord

We were already verified back in 2017 with the BBB and had an A+ rating. We non renewed because of COVID-19 and because we only received residential cleaning inquiries. We are a commercial cleaning business only. A few months back we had an opportunity to bid on a contract with a business. They wanted to do business with a BBB verified business. We submitted a request. After two weeks we followed up because we hadn't heard back. Shortly after the business we were hoping to bid on moved on and decided to use another cleaning company. A month and a half later we received a letter that we did not meet the standards to be accredited. The reason being that the principal contact (Jason Parent) was found to have engaged in previous criminal activity involving a previously co-owned business in 2015. Again, we were never called, emailed, and or contacted in anyway before this letter. To be clear Jason Parent is a common name. It just so happens that Jason Parent who resided in York, Maine was the co-owner of the Meat House Businesses that were in Dover, Portsmouth, Bedford, and elsewhere. This individual was found guilty. In 2015 I was working for AAA insurance in Portsmouth, NH. I lived with my at the time girlfriend in Salem, Raymond, and Manchester, New Hampshire. I purchased a two family in Manchester, NH. When I called and spoke to the owner she said they do research to determine eligibility. Clearly they don't check, Facebook, Instagram, public records, prior BBB accreditation, and or even attempt to contact the business to clarify before sending out a the letter. In order for us to become accredited I now need to prove that I am in fact Jason Parent and not Jason Parent the scum bag who was found guilty for stealing funds that were supposed to go to veterans. My research only took five and a half minutes. Why this is truly concerning and why this should be troubling for business owners is that the BBB Clearly doesn't do any extensive research on new or possibly existing businesses. If a business has a complaint placed against them it must take forever to either have it removed or resolved if it's in error. The BBB wants Businesses to approach all business dealings, marketplace transactions, and commitments with integrity. This mustn't apply to the BBB in Concord,...

I've been having problems trying to communicate with a dental service for several weeks over a procedure for my wife. While we had a firm quote (which did not rely on insurance) and paid in full the day of the service, we continued to get "additional" bills (several hundred dollars extra) and overdue notices - with no explanation. I might add that since I was the spouse and not the client, I had to go through a process to ensure that I was authorized (by my wife) to have access to her health records even though the discussion was only about the reason for additional billing. However, after going through the process, the business still did not provide a single response (three phone calls and one certified letter over a six week period) with an explanation as to the reason for the additional billing (but they had no problems sending an overdue notice). I finally resorted to the BBB. For some reason, I was not able to fill out the online form (got to the end but the final SUBMIT button would not work). I called instead and got a very friendly and helpful response. I was emailed the form, which I filled in, and emailed it back to the person that helped me. He then confirmed receipt and later called to let me know that they would try to get this resolved shortly. It took only three days and I received acknowledgement that the dental service "removed" the additional charge but still was not given an reason as to why the charge was put there. I am assuming it was an error and they couldn't admit that they made the mistake to me. I went to the BBB since I was concerned the dentist would submit the "overdue bill" for collection (based on the overdue notices and lack of response) and having to live that nightmare. Thankfully, the BBB got a copy of an invoice from the dentist saying my bill was "paid in full" - something I could not get directly from the dentist. I am very thankful to the BBB...

I am extremely grateful for the services extended to me by the BBB.

I have been doing business with Stackry, LLC, a shipping/forwarding company based in Nashua, NH for over three years now. Last month i experienced some shipping issues with them.

Being based outside of the U.S.A. (I am actually from Philippines) i felt hopeless and desperate not knowing where or who to turn to for help in having my issues with my shipper resolved, i then sought the help of the BBB.

Not knowing how deep i might get myself into, i initially looked at what the BBB stood for and what kind of services they offered. My primary concern then was to have my issue resolved amicably and as peacefully as possible, without much delay and most importantly, without incurring unnecessary expenses just to arrive at a resolution.

A week after filing my complaint, i finally got a response from Stackry, LLC (which ignored more than a dozen emails and messages i sent them in a span of two weeks) where they not only acknowledged their shortcoming, but also offered a solution to resolve our current issues and where my items where eventually got shipped out without much hassle or delay.

My decision to seek help from the BBB as a final recourse turned out to be a blessing. Coming from the Philippines, i did not expect that the benefits from the services that they offer would extend to me, without much delay, and without much expense. All for FREE.

The advocacy of the BBB to maintain honest dealings in the market place through their services has earned my highest respect and admiration. Those similarly situated as i was when i filed my complaint may find a safe and neutral avenue/forum with the BBB to bring their grievances/issues to light and hopefully find the proper/appropriate resolution for them.

I am truly thankful that there is an agency like the BBB where customers experiencing issues may turn...