Staples — Local services in Contiguous United States

Gist: This place hostile work place with nightmare so called managers / in-charge of the print section driving people away to competitors.

What happened: I went into store to buy stationery and get printouts. Self service machines were not working as expected and I requested for print staff to help. There was one employee who was going above and beyond to help. However, so called in-charge of print area for today(oct 7th, 2024) came running towards me and rather than talking to her colleague she asked me to not ask for help and use self service machines in extremely rude tone. I told her the machines were not working and asked her help with them. Instead of figuring out what is wrong or asking what is going on. She asked me to figure out the machines. I am not sure why i have to deal with such rude staff when i am paying for the services. This so called in-charge blamed upper management that they did not want the staff to help customers, instead sit and talk or walk around store doing night. After this lady said, she cant help all she did was go to front desk to chit chat and the entire staff who was behind print desk were sitting idle.

I wanted to show how bad the machines were. I managed get copies and went to front desk only to learn that Mr. Kendrick said he did not find any issue with printing where i can clearly see there is yellow- green ting across the all the copies. When i asked if he was serious and he is not seeing the issue, he said he did not see any issue and when i asked why, He claimed to be color blind. When i asked, if there is any one else who can help. Kendrick said there is no one available and he was blaming the upper management they cannot help and guy who was actually was wrong i taking care of customers. I asked him why they cant help, Kendrick was referring to same policy that orders them to not to help customers. I asked to share policy and asked why there are no signs posted saying they are not allowed to help . He blamed Staples upper management. When i said , I desperately needed help . He told me to go to UPS. i did not have time all i needed are print out, he still refused to help.

I cant believe what just happened, this is unbelievable and i dont understand why Staples is not working on this ignorant staff and fix the issues. All they have to do was to replace the empty cartridge. Of course this incompetent staff decided rather spend time chitchatting instead of helping customers to spend money and make money for the store.

Hoping existence of this policy is a lie. If not we have to see an end of this wonderful chain.

Jillian, i tried to formally complain and if need more details please contact me via message. I live next door and could benefit from better customer service. If you need to find a way to discipline Kendrick and fire today’s Print team in-charge, please review footage you have enough to write them up. Jillian, If you want to make any thing better for your store please talk to guy who was working today in print section this afternoon/ evening. I strongly believe he will have more information about what is going in ( Sorry, i dont have name). I saw him today, defeated by the in-charge who clearly stepped on his toes, he deserves to be heard and recognized.

End of the day, because if all this i missed my shipping that was supposed to go out today.

I know no one cares to read this. If you are reading this far and if you still want to get print out. Just be prepared. Good luck, hope you dont stumble on to these...

I purchased an expensive Tempur-Pedic chair last week and noticed the right arm was quite wobbly.

Went into the store today twice and had horrible customer service trying to rectify it. First when I called, had a nice employee offer to swap the arm from another chair, so I wouldn't have to bring in the whole chair etc.

When I walked in the Sales Manager gave me a look and said, "What do you want." Maybe I looked funny carrying a chair to an arm or something, but that's not a good greeting for a customer.

The employee that suggested to swap the arms came over and got the other one for me. Good suggestion, but the one he gave me seemed wobbly as well. I told him before I left it felt loose, he said it was fine and probably would feel snug when attached to the chair. When I brought it home, it did not. It was just as wobbly.

So I called back and got the same employee. He said they were out of that model, maybe he could swap the arm for the floor demo arm, or get one from another store, or another chair model. Great suggestions, so I went back a third time. I brought the whole chair to be on the safe side.

When I walked in the third time, the sales manager Kalev walked me over to a register and just returned the chair fully, didn't offer to exchange for another in store, or the same model from a different store. I was surprised, I told him it was bad customer service, he said nothing and continued returning the chair, even though I would prefer to exchange it for the same model, or get a different chair.

Now I will purchase from another store instead. You would think the Sales Manager, would want to retain a sale for the store. He could care less about me, or the company. Maybe Staples needs a commissioned sales floor, because he was content with having me purchase elsewhere and collect his...

I placed an order via the internet to have a poster printed and backed, but received a phone call the following day stating that they were out of backing but should have some in after 2pm and would call me back to let me know if they got it in or not. Since I never received a phone call back, I called the store and was placed on hold. I actually drove to the store while still on hold and spoke to someone in the store (in person) while still on hold on my cell phone. I used the speakerphone to demonstrate to the manager that the same music playing in the store was playing on my cell phone and showed the manager my call timer showing I had been on hold for over 45 minutes. I received an indifferent apology, the manager blamed a new hire that didn't know how to work the phones. When I asked about my poster the manager told me she didn't know if the backing had ever arrived and even if it did there was no one qualified to put the poster on the backing (nor was there someone qualified to cut out the white margins on the poster, but the manager said he would do it). please note, at this time I was being helped by a female who said she was a manager but she told me there was a shift change and deferred all responsibility to some unknown male manager who was the one who offered to cut out the margins for me but never talked to me or introduced himself. it took over 30 minutes for the female manager to find a working computer for her to reverse the charge for the backing on the poster. I was given no additional discount...