Geek Squad — Local services in Copley Township

My laptop was locked by "bitlocker" so I took it to them and they were able to make it functional again; although I had to do a lot of personalization. One of the folders that they backed up wouldn't open due to permissions. They took over my computer remotely and couldn't correct the problem, so I was told to take it in for service. Afterwards, I went to the web, found the solution and changed the permissions myself.

My wife's laptop wouldn't recognize the internal hard drive, so again I called on Geek Squad. When I picked the computer up I was told that she needed a new motherboard. I refused to accept that, so I posed the issue to HP Community Support, and again found that all I needed was to install the storage management driver. I don't t know where they get these techs from, but it's apparent that they don't know what they're doing. In the HVAC Industry I've seen service people condemn furnaces because they couldn't figure out what was wrong with them. Geek Squad appears to be...

I had the geek squad come out and hang 3 tv's and hook up my google home. i spent over 1,500 dollars. to start the person that cam to my house was rude. they hung 2 of my tvs crooked and told me it wasn't the tv it was my fire place mantel. i had to figure out the google myself the google door bell was put in wrong also. the next day i found out they also broke my optical outlet on my 4,000 dollar tv. i call the best buy and i was told some would call me back. i still have not heard from anyone and it is now day number 6...

Got told on the phone they could do a repair so when I drove 35 min to get there they said they could do it but it would cost me to send it out and I'd have to wait 3 weeks. I specifically asked if they could do it in store and they could not. Also I asked how much the diagnostics were and on the phone the one I needed was free but in store they said it would also cost...