Avenu. — Local services in Coronado

If I could give this store 0 stars I would. I’m writing this review based off my mothers experience. Terrible customer service, even from the owner. My mom went in here very excited to shop at what she thought was going to be a fun experience. She spent about $650.00.

About an hour later she realized one of the items she bought a pair of shorts, had a small stain on it. She went back in and asked if she can return the 1 out of several items she bought. They said they will try and get it out or check if they have another pair. They didn’t have another pair and refused to do anything but store credit. I do understand store policy but this seems to be the stores fault. We live in the Bay Area and she will not be back in the Coronado area. The owner responds with “no one lives here”. I personally think that’s a pretty rude response for something that is the stores fault.

My entire family owns small businesses including myself and I’m the last person that would talk ill about another small business. I think you guys can do better and treat your customers with more respect. I’m writing this in hopes that the next time one of your customers has an issue like this you do better, or at least pretend to have a little more respect for...

I went into Avenu a few times because the aesthetics caught my eye. The clothing was darling for example they have have Blank Nyc Jeans, off the shoulder tops, Bella Dhahl, and cute accessories. Yet these expensive brands do NOT make up for the terrible and cheap quality of the Avenu brand. Off the shoulder tops run at about 70-100 if not more and the quality is something you could find in a Forever 21 store. The chokers are around 30/40 dollars I believe, when you could buy the same one for 10 dollars at another store, if not cheaper on Ali Express where they're only a Dollar. I've tripped over huge lumps in the wood flooring and the owners response was, " I don't want to talk about it." At the very least she could have acknowledge that there's a safety hazard all throughout Avenu. Everything is over priced; and the sales girls just stand behind the counter whilst on their phones. Beautiful store but will be out of business if the people working there don't have better attitudes; and if they STOP over pricing their cheaply made Avenu clothing, chokers, etc... Highly recommend not shopping here unless you want to get two things for 300 dollars that'll fall apart in...

If I could leave 0 stars I would. I bought jeans from this place and just after two wears the zipper broke. Mind you, the zipper breaking was very random and not due to any other issues, such as sizing. I call them to let them know how ridiculous it is for me to pay $100 for jeans just for them to break after 2 uses and the worker admitted to me that this was due to a manufacture defect of the zipper, and to come in and they will exchange them for me. I drive 30 min in traffic to go in, I meet the girl and again she assures me that I am going to get new jeans, and that she wants to just show the owner of the store. The worker comes back and tells me because I washed my jeans she cannot exchange them. I was in shock. They ADMITTED to me it was a manufacture defect, then told me to come in and I was getting a free exchange, just for me to turn around and go home. How ridiculous. I will not shop at a place that cannot accommodate a faulty piece of clothing. Furthermore, I will not shop again at a place that provides low quality products for a high price. Unless this is properly fixed, they have lost me and all of my friends...