AT&T Store — Local services in Dallas

I walked in 45 minutes until closing and got a look like i just ruined their night with the deep breaths, rolling of the eyes, and 2 employees walk away to occupy themselves. I wanted to turn around and leave, but another store replaced my sim card that didn't respond to my phone. Although everything was working fine before this in regard to my service with ATT. I originally replaced the sim card because all of a sudden, after resetting my phone, I get a notification stating it's not readable. I went to the Akard location to let them know what happened, and they just said that "it sounds" like my network is locked with another provider. I guess he must've smelled another providers phone, and then it made a sound only he hears? He was too lazy to say, "Let me see what's going on" because that would mean they'd have to stop their over glorified high school football days, Uncle Rico 2024. Putting more effort in what could've or should've instead of what it really is. I pray it's not too late before you realize it because life moves fast, son. Although I've yet to mention to my neighbor who is an executive In the meantime, you can bet anything that I will never step foot in that store again because there clearly is no oversight from corporate...

I had a horrible experience with my AT&T Business Rep, Matthew McKnight. He signed me up for a Business plan account and the SIM card he sent absolutely would not work in my Samsung Galaxy Book Go laptop. This prevented me from being able to work on the go. I attempted to contact him to fix it for over a week with little to no help. In frustration I made the 1½ hour drive to his downtown office in an attempt to get him to fix it. Conveniently, he was working from home that day. Luckily I went into the AT&T Experience store, met Jordan Smith, the store manager, described my experience with Matthew McKnight and Jordan fixed EVERYTHING Matt had messed up, right there, on the spot. Every employee of AT&T should take notes on how Jordan Smith handled a customer. Making a sale is great and all, but it is a very small part of the customer service experience. How you handle the customer AFTER the sale is how you KEEP and retain customers. Thank you Jordan so much for helping that day! Well done!👏👏 If Jordan hadn't have stepped in, Matthew McKnight would have caused AT&T to lose not only our business account, but we would have taken our personal accounts...

We went to att district for the first time and we went to exchange hall to look for some food to enjoy and we went to revolver taco and grab some tacos but since we got to the cashier area the guy was taking the orders was pathetic rude and he was eating in front of the customer talking with his mouth full no customer service at all. Any way we order tacos asada’ pulpo’ pollo’ and it took forever. The guy making the tacos was just not feeling it .. the asada tacos were no flavor and I don’t even think is wagyu it was so dry… not fresh at all ‘ the pollo was terrible too it taste like chicken from sam’s club. With Mayo and pineapple.. pulpo just plain no flavor .. I meant the only one thing it was good was the tortilla.. salsa or Chile de Árbol salsa was no flavor at all not spicy nothing so disappointed on places like this where there’s no service.. no good food .. and they supposed to have a good reputation for their fresh hand made corn tortillas and fresh food.. but no’ like they said don’t believe everything you see in...