One Uptown — Local services in Dallas

I applied to this place after reading the reviews and seeing that despite the traffic on weekends, that the staff goes above and beyond for their tenants from beginning to end. It is my first time applying to a building and I submitted my application for February 2023 move in. I went on vacation thinking I could get back to this after I came back. I had a missed call from them and I called back despite being international to touch base and they made it seem like "all is well" and just to check my email when I can. All to get an email notifying me that my application had been denied and cancelled cause I was unreachable for what they claim is 5 days despite it being a holiday weekend so really 3 days. I responded apologizing and saying that I can get everything squared away when I return or if truly needed I would pause my holiday vacation to get this done. From the start it had escalated to Misty the Community Director and unfortunately it only went downhill from there. Immediately threatened that I am going to collections yet never explained how I could go about paying off my fees. I asked if I could have the application reinstated considering I was unaware about the process and the response was simply cause of the money. That's what seemed to matter the most. However, clearly not enough cause I am willing to lease at the property for 15 months but they are more concerned with me paying $365 for being unreachable during the holidays. I acknowledge my fault in this situation but you would think a luxury property would be flexible and handle this with grace. I received a less than gracious response from Misty every time I emailed asking about alternatives and options despite her ending every email with "If you have any additional questions feel free to reach out". Why invite me to reach out if you are going to give me the same response to each question? Or why not escalate it to someone who could review and consider if you're unwilling?

So if you are looking to apply here: do not expect an escalated issue to be resolved. Nor expect compassion of any kind. Do not think about going on vacation until you have everything squared away, constantly check your email or you will be threatened to be sent to collections with little to no...

I honestly can’t say enough great things about One Uptown. I moved here less than a month ago from another city, and the entire team has made my experience seamless.

Leasing staff: Initially, I was nervous about signing a lease without touring the place in person. When I reached out over the phone, Amanda was extremely friendly, helpful and even sent me all the videos I requested of the unit I was interested in. I had many questions during the process, and Amanda was quick and efficient with her responses.

Alicia, Amanda, and Misty are the dream team. Every single encounter I have, whether it’s via phone, email, or in-person, these ladies are top-notch and professional.

Move-in day: the team had my unit ready and spotless, they made sure the freight elevator was booked for my move, AND they welcomed me in my new place with wine and a handwritten note.

Concierge: the 24/7 concierge team is ALWAYS ON TOP of it. Security was a big priority for me, and they make sure that not anyone has access to the floors. They are very picky with who is asking for access to the floors which I appreciate so much as a resident. You’re able to text/call the concierge directly, and their response times are stellar. Even if I have a food delivery, they will call me first before letting them on the elevator. Every single person that works at the front desk is friendly and helpful. They send me an email as soon as any package gets delivered (Shoutout to Bri, LilyBeth, Curtis, and Calvin)

Maintenance: So far, I’ve needed my battery replaced to my front door, and it was fixed within the same day. I met Brent, who has been the lead maintenance person since the building opened, and he is so friendly (he was the one who replaced my battery).

Overall I am in love with my new place and the entire One Uptown team making sure my experience is...

I lived at One Uptown for over a year and, although this was a relatively short time, it was a fantastic experience. Misty is a rockstar Property Manager. She is visibly kind to all residents and is quick to address any issues you have. She’s consistent, professional, and follows up on issues promptly. Ninoska and Brent on the maintenance team are also amazing. It was a joy seeing Ninoska every single morning tending to the gym, and Brent went above and beyond with all of my maintenance requests, responding within a day or so.

The building is safe, secure, and very well maintained. I never had issues leaving my car in the garage while I traveled for weeks at a time, and concierge was great about communicating with us regarding guests and mail. Being able to text them was a huge plus!

I DO agree that it can get a bit noisy and busy outside of the building because of the nightlife downstairs, but if you’re from a big city and enjoy city life, it’s nothing abnormal. I work from home and can confirm that the building during the day is very quiet. There were many days I had the gym to myself as well, which was great. :)

I am moving out this year because I’m in need of a bit more space and am interested in other areas in Dallas, but if you are interested in Uptown, One Uptown is a really...