SEPHORA — Local services in Dallas

I made Rouge in 2018. In January 2019 they can out with the "new" Rouge tier celebration gifts. I selected 4 custom beauty makeovers. I never received those. I May 2019 I then tiered again and in June received a email stating congratulations you've tiered again please select from 3 tier celebration gifts. I again selected 4 custom beauty makeovers. In August I reached out to customer service about not receiving my celebration coupons. They sent me several email 3 in total that showed an order for the tier coupons, but no actual coupons were attached. Finally after much back and forth I received an email from customer service that contained 4 custom beauty makeovers coupons. I immediatelycalled customer service and told them I was still missing 4 coupons as I had earned 8 coupons in total. 4 in Jan and 4 in May/June. They then told me that there computer systems couldn't recognize that someonecould have 8 coupons in the same calendar year. However, that the system showed that I had 8 in total and if I had any problems using them to call customer services from the store and they would clarify that I had eight to use. In September 2019 I used on coupon and had no issues and didn't think anything of the matter. I called customer service earlierthis week to confirm that my 7 remaining custom beauty makeovers were in the system as I would be using some in the coming months. I was told they only show four not 7 and since this program had been discontinued that I was not going to be offered my outstanding 4 beauty custom makeovers. Even though they see that I earned them, but we'll offer you 750 points instead of your 4 custom makeovers. I said all I wanted is what I earned and promised by Sephora for being a Rouge member. I said it was a bait and switch to not provide me with what I had rightfully earned and offered by Sephora. I believe Sephora is a crooked company and does not have the integrity to stand by their offers. It's not my fault that their systems could not reconcile that someone could tear twice in the same year. They basically CHEATED me out of a reward that they offered and I rightfully earned. I have been stuck in there inconsistent customer service nightmare with no resolution to me receiving my for outstanding custom Beauty makeover coupons. I will be posting this story regarding Sephora on every social media to show that Sephora does not adhere to promises nor provide to Rouge members gifts i. e. tier offers that were made but not fulfilled. if this is how Sephora chooses to conduct business then I will find another establishment to spend my money that knows how to treat its Rouge type valued customers fairly and knows how to keep its promises when made. I hope other Rouge members will join me and taking their business elsewhere as clearly Sephora does not want our...

Honestly, I have never had a positive experience at this location. I prefer shopping online than going in person. I only go to this location to try out products. Management and staff have always been rude every time I have gone. First time I went I was followed around by staff like I was going to steal something and constantly came up to me asking me if I was okay. This was extremely rude. How did i look like? Was it because I came in sweats to the mall before I went off for my flight. I am a grown woman, I don't need to be treated this way. This location judges you on you're looks, which I think is absolutely absurd. Recently, I went and management was too busy to help me. When I went to check out, there was a line with 4 people ahead of me . I stood in line to check out for more than 15 minutes. Then, finally another associate came up to the front to help at the last minute. If I were you I would shop online. North Park location isn't any better. All the Sephora locations back in California have way...

Yesterday I shopped at sephora Galleria Dallas (13350 Dallas Pkwy #1250, Dallas, TX 75240). I was trying the lip gross without the applicator since yesterday the applicator and the remover was run out due to large amount of customers. In this case, I just simply clean the lip gross tip and using that. One staff just come to me and said I cannot use directly and ask me if I didn't see the applicator on EVERY CORNER. I just said sorry to her but she still being so mean to tell me that due to the usage by me, the lip gross was just DAMAGED!!!!! She spoke loudly and treat me like I am an AIDS person. VERY VERY RUDE. I think maybe because I am an Asian, so she won't treat me like she treated to the other AMERICAN. I remember I keep saying sorry to her, but she still blame me without kindness.

I believe the other sephora store won't behave like this, I always have wonderful experience in the other store. So this comment is just applied to sephora Galleria Dallas (13350 Dallas Pkwy #1250,...