Tru Salon — Local services in Dallas

Very unfortunate but Elena the nail technician is very unprofessional. I’ve been a loyal client of her’s since she was at The Best Nails salon, and when she reached out and told be she was going to be working at a new salon I followed her there. She reached out again for the 2nd time and told me she was now going on her own and starting at this salon here at Tru Salon and I expressed excitement for her. I just went to try and book with her but noticed she deleted the link out of the text message so I texted her trying to get the link but never got a response, so I thought maybe she was just busy and didn’t respond so I found her on instagram and booked my appointment and 10 min later the appointment was canceled, I thought maybe there was a glitch in the system so I called this salon and the receptionist was very pleasant and she was able to book the appointment but 1 min later that appointment was canceled. So I called this morning again to see if she could talk to Elena to see why my appointments kept getting canceled and she wasn’t answering any of my text messages, the only thing I could think of is that she didn’t want to service me for whatever reason because why else would my appts keep getting canceled. But the receptionist came back and told me that Elena said she is no longer taking me for a client. I was very shocked. I asked her, why that makes no sense as she had just texted me letting me know she was going to be working here at this salon and she had just did my nails the following week upon informing so what changed. The receptionist said they don’t get involved with issues like that as that is between the technician and customer which is totally understandable. However it’s undeniably unprofessional and rather delusional on Elena’s end that she stopped taking me as a client out of nowhere considering I’ve been very loyal and then didn’t even bother to at least let me know. She could have at least texted me back to tell me she wasn’t going to service me and the reason why. Below is our text thread where she reached out to me on June 30th telling me she’s going on her own and I had just got my nails done by her June 28th 2 days prior to her reaching out to me and everything was fine. And it shows me repeatedly asking for the booking link unaware that she decided not to even service me. If you’re not going to service someone why text me the new place you were going to be working. The whole thing is just strange and shady in my opinion. Very unprofessional to loyal clients and flaky. So If you’re looking for a nail tech don’t book Elena just go elsewhere save yourself the headache and...

When I arrived the staff at the desk was very friendly, it was a good interaction. However the clientele is older and can be rather rude. Upon me and my girlfriend leaving the establishment an older woman was rather rude to us, I do not hold the establishment at fault. However, since I had a bad experience I no longer wanted to have my hair done here. I called to cancel, the woman that answered was rather rude. Definitely not the previous staff I spoke to the day prior. I always ask how someone is doing, how their day is ect. before getting into any business. She was very short and abrupt, she was definitely rude. I asked her how her day was she said good. No, "how is your day?" in return, nor did she sound friendly or personable at all. Definitely did not think this would be a happy person to deal with. This further solidified my decision to cancel my appointment. I told her I wanted to cancel, she asked if I wanted to reschedule. Well definitely not now even if there was a sliver of doubt. I would not advise going here if you do not want to have a risk of dealing with old bitter people or having a negative experience...

TRU SALON - I love this place! Relaxing, welcoming with great staff and service. Martin my stylist is truly an amazing talent with whom I have been with for over 20 yrs!!! Got to know Martin for the talent he is when he first cut my hair at the Toni & Guy salon North Park Dallas. Since that time I have followed him wherever... thank goodness he's still in Dallas! The appointments I absolutely love the most with Martin is the Brazilian hair straightening treatment I have done every 3 months. Martin makes me feel like a million dollars every time with gorgeous, smoother, shiner, sleek straight hair, couldn't live without the Brazilian, and certainly couldn't live without Martin as my stylist! You are truly the best in...