Lace & Accessories — Local services in DeLand

The manager has no customer service skills. I had to go look for her all the way in the back of the store after 10 minutes of browsing in the store and nobody coming not even to say hi. I purchased a ring and then I wanted to return it. She told me that can’t be returned because it was on sale. The receipt doesn’t say that and she didn’t mention it either when I made the purchase. I was able to exchanged it for something that I really didn’t need. Moreover she sent one of her sale associates to help me and left to the back of the store. I understand the struggle of staying in business but that’s not the way to go. I worked as a manager in retail for 13 years and I know how all this return and exchange thing goes. By the way, a manager should handle delicate situations in the first place, not send someone else while disappearing in the middle of the conversation. I will never go back there. I usually don’t leave bad reviews but I was really bothered with the...

Fabulous store of magnificent hues & styles filled with a large selection of ladies wear for day or evening. Every accessory you can think of to fit any style or taste including a whole area of hats. The owner is there frequently and is so sweet, helpful, and lovely. I highly recommend this great shop on the main drag in...

What a find! We were exploring downtown DeLand and happened to wander into this store, and so glad we did. Wonderful selection of clothes, jewelry, and accessories. Great quality. Reasonable prices....