PUMPERNICKEL POPS SMOKE & VAPE SHOP — Local services in DeLand

Bought a piece of glass here and it broke in 5 days as a result of a defect. They wouldn't take it back and implied that I lied when they said “well we have no way of knowing if you dropped it”. Well I didn’t and your customer service just sucks. Won’t be dropping anymore money here. Ever.

Update 1/2/25 Since my post the owner sent me an email saying “no store” warranties glass purchases. Wrong. When there are defects in manufacturing any store with good customer service that recognizes the defect will give some kind of usable credit. I replaced the broken glass with two of the same purchased at Pipe Eyes in Deland for less than I paid for the single defective piece bought at Pumpernickel Pops. Funny the owner at Pumpernickel Pops never had interest in seeing what the problem was with something I bought there. Zero effort to provide any measure of...

Was a regular weekly customer but will never go back. They sold me an old burnt tasting cart of Delta 8 and rather than apply a little customer service they refused to make it right. The girl that's there in the morning/daytime is incredibly rude and not worth having to deal with.

I guess business must be really good if you don't feel any need to take care of your customers and that's just fine but as for me, I'll take my dollars elsewhere. ✌️

Your "several months" comment is simply false. I brought the cart back immediately after the first pull which happened right outside your establishment. Face it. You sold me an unsatisfactory product and refused to make it right. Even Walmart has better policies than that. You might consider changing your store to 'Petty pumpernickel Pops' just...

I have been coming to the DeLand location pretty regularly for the last couple of months now and have gotten to know both Brandon and Chaz pretty good. I have always left feeling like my questions have been answered and I have never been dissatisfied. Both of them have always been friendly and welcoming to everyone that's come in while I've been in there. One time, I was $1 short for the purchase I was making and Chaz offered to give me the dollar from his own pocket! Both of those guys know their customers names and always have shown impeccable customer service. I will continue to shop here because of those two. Wonderful experience every single time! I highly recommend this spot to everyone I talk to. Thank you Brandon and Thank...