United States Postal Service — Local services in Denver

I have been more than patient with my 3 local Denver Post Offices, because I am sure they have a difficult job for different reasons. BUT... Today, I am done with their unwarranted abuse. Here I am at the one downtown off of 20th and Champa. I used to just leave my already paid for packages on the outgoing counter, but you cannot trust that here. DO NOT ATTEMPT THAT, because then they put it aside and scan it whenever they feel like it, because you didn't get a receipt or tracking # so who are you going to tell what to? That's right, just your mamma. I don't mean later that day, they might scan it the next day or the next. Either way, it sits there for about 3-5 days after it is scanned "In Their Possession" and then the update eventually says, "Your package is arriving late, but it is still on its way."

Oh, ok. No big difference between here and by the capitol and off Marion Street, so why this review here today??? Because I am fed up with myself using my manners to have these rude women (I get the same 2 every time) sucking their teeth at me and trying to use their little bit of authority to undermine me. I was the only one in the place and as I approached she said, "You better get in line behind that sign or how will they (who are they? It's just me and her) know you are here?"

Ok, so I walk all the way to the other end of the room. Like magic, her rude coworker appears and they start a conversation about how negative this is and negativity that and who they can't stand and why.... Then, surprise, when I get called up, it's the dirty looks and sucking their teeth some more. I just ask for my receipt and as they look for a reason to hate some more, I am already out the door. Good riddance.

Marion Street has all very polite workers, so I advise you to go there. At least there is a very adorable little puppers here to make me...

"Supervisor" Amanda is extremely rude. She left me a condescending voicemail then every conversation I've had with her she tries to talk over me, get loud and has an attitude. I have had trouble receiving every single package that is shipped via USPS.

My building has advised I address packages to our main building (there are three) and utilize my specific code so it can make it to me and they still can't get the package where it needs to be. If I use the main building address with my personal identifier or if I use my actual physical address packages don't get to me.

Amanda wants to argue I put the wrong address even after explaining whats going on. She tells me they have been sitting in the wrong box this whole time and asks me what my actual box number is and tells me they'll be put in my correct box. I can literally hear her on the phone with the guy because she's talking to him while talking to me. Saying how I put the wrong address blah blah blah. A simple misunderstanding could have been resolved right then. But no, my packages were not put in my box...I had to call her back only to find out she had the courier return to sender "due to insufficient address".

After I wrote an email saying I was appalled at the way she's been speaking to me and handling the situation she called back this morning trying to yell at me saying she never said my package would be in my box and that she told me it was being returned to sender. Not only is she rude and she's the so called supervisor, she's a liar. Why on earth would I have to call her back if she initially told me they were returning to sender. I really wish there was a way I didn't have to get my mail via this post office. It's absolutely horrible and its no wonder it has...

Rude on top of rude on top of inefficient... went in to get a passport bc the website stated they do walk ins... does not state payment types accepted or walk in policy. Got there and no signs to direct you to anything but the Passports office, so got scolded by the security guard to sign in and go to the other end of the lobby. Apparently they take walkins if they don"t have appts, and I couldnt get an appt for almost two weeks out... so they don't take walk ins. I tried to call multiple times on multiple days, no one answers. Heard the desk people be barely polite... I am waiting it out but fully expect to be told they can't take any of the walk ins today (all 4 of us...🙄) and no idea of payments accepted. Appts are scheduled 15 min apart, but everyone takes over half an hour to get in and out...makes zero sense especially if you are trying to accommodate walk ins as well (which I strongly suspect they are not...).This is just a poorly run post office, adding misery to the world. If you have this poorly run business then at least be polite to people, that doesn't cost a dime. Update they took a walk in ahead of me, it was one guy and me and no one else. The guy ahead of me walked out at 3:31 and she refused to help us and was pretty rude about it. I had all the papers in order and ready to go and had only stayed almost three hours bc the desk person said she would take us as the last person of the day. Just extremely poor customer service. When I did finally get in another day (and had to pay to expedite), another and much nicer and faster woman helped us... took 11 minutes including getting the photo. The other woman was taking over 20 min to over half an...