Please let this be a PSA on how to model a business!! We live 4 hours inland from Eureka and we’re over for a vacation. We visited and I picked out a ring I LOVED. Store is beautiful, staff was super kind, trip was amazing. A few weeks after coming home, my beautiful ring literally just came apart. The stone came out, the setting came apart.. I called Many Hands and explained. They said I could mail it back. They didn’t have a replacement in stock, but could order one.
Well, yesterday, I received a package from them, free of charge, with a gorgeously packaged replacement ring AND matching earrings “as an apology” they said. I almost cried. Thank you for honoring my purchase and backing up your products, and for being so honest and communicative. I can’t wait...
Read moreI visited this place in summer of 2018, and loved looking at everything! I bought a tiny souvenir, a very unique marble.
Fast forward to March 2019, and I'm using my marble as a "thinking marble" for kids in my classroom. They want thinking marbles too, the same as mine. So I called, and they still had some! The woman was SUPER helpful and kind! She even texted me a photo to make sure it was the same kind, and offered to ship them out the next day!
I loved the shop while on vacation, but after this amazing service with something as small as a few marbles, I'm truly blown away. I will def make sure to stop in whenever I find myself...
Read moreBest tourist (or local gifts!) shop in Eureka. Filled with exquisite art and bits of Humboldt history. I was fitted for a traditional navy fisherman's cap there of high historic quality with no fuss over the exchange (I figure they are usually for men so I had some questions on the sizing). I also purchased some local-lore magnets and a bamboo flute there. Just so nice for collectibles or holiday presents. The staff is so helpful. In the pandemic summer last year, I worked as a maid at a Eureka hotel, and one day an associate at this business was so friendly as to provide me with a mask. I can't say enough good things...
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