GameStop — Local services in Fargo

For a few months now I have been searching for the new Sleeping Eevee plush (Jazwares). Neither Walmart or Target ever had it in store anywhere in the area, same thing going online, it looks like they never got distributed to this area. I went into the 45th Street GameStop location and asked if they ever had it in, they said they hadn't but the regional manager who was in at the time told me to check the West Acres location, I did a few days later but missed the two of them that came in in the meantime, so we took my phone number and said that he would get back to me if they could get them in. He ended up calling me on a weekend to tell me that they were getting two of them in, and a few days later I finally got it. It is difficult to understate how much getting that phone call and holding it for the first time meant to me, and the effort on their part to make sure that it happened.

10 years ago I don't think you could have gotten me into a GameStop, bad customer service everywhere and a general hostility toward the game franchises that I like that came not just from employees but from the company itself.

Examples of exceptional customer service such as this are a light that can banish even the most negative and dark thoughts about a company. And it wasn't just the fairly new manager, both of the locations in town have a much fresher and friendlier feel to them. If you have had negative experiences in the past that are keeping you away, give them another chance, things really...

Made two purchases here. One went fine, the other they gave me the wrong game, then when I returned that, they gave me the right game but it was scratched so bad that it wouldn’t play. I’m a pro member, which gets you one $5 discount every month. When trying to return, they wouldn’t add back the discount coupon to my account. Since I couldn’t get the discount back, I went the route of having them send me a copy through the mail, but with this, they couldn’t even let me keep the OG case and refused to let me trade in a generic case if the mailed copy didn’t have an OG case. While going through the process, I heard the employees talking to each other saying they “wish they had consoles so they could test games.” It’s quite evident that this location does not have quality control nor good customer service. Left a real sour taste in my mouth that I pay for the pro membership and they can’t even see my point of view and can only see “store policy” which they said was “WWJD (what would Jenn do)”. 🙄 Really disappointed as I have moved to Fargo from the twin cities and have always had good experiences in the cities. Guess they’re just Minnesota nice there 🤷‍♂️ I’m definitely not renewing my membership that’s up...

Yesterday when I went the mall was packed!! Food court back to back with almost every table full!! I couldn't wait to just get in, get what I wanted and get out!

ONE PROBLEM with that being said -- my son called GAME STOP in the mall for a particular game for his cousin for Christmas and the guy said they had it in stock; however, guess what - CORRECT IT WASN'T, and his excuse was oh I thought it was a Playstation 3 that you wanted it for (mind you my son said XBox)-- are you kidding me?! 😡

So in reality I didnt even need to go here!!! And healing from surgery with complications i wasn't very happy as I was in pain!!!

We need more variety for game stores -- I'd rather order on Amazon and wait a month to get something before I would ever visit this Game...