Helzberg Diamonds — Local services in Fargo

PLEASE READ. If I could give zero stars I would. My fiance and I went to helzberg to pick out our wedding bands. We had decided we wanted to put secret engravings on each other's rings and would reveal our engravings to each other after our wedding ceremony. We told the staff, specifically the woman who helped us, Hannah, and made it very clear we did not want to know what the other had put on our ring. When we went to pick up our rings we were very careful to try on our rings without reading the inside engraving. Hannah came over to the counter where the other employee was helping us and immediately blurted out that we had put the same secret message on our rings. She ruined a very sentimental moment for us that we will never get back. I will never be able to see my fiance's face when we found out we put the same message. I will never be able to capture this moment on camera to cherish for the rest of our lives. This was a once in a lifetime moment that we will never get back. I am so displeased and hurt that she took this moment away from us. Please be aware if you are purchasing something secretive or wanting to have a private message engraved on your jewelry I would highly recommend going elsewhere. Its a shame that people could be so careless with such an intimate moment that we made sure to let everyone know we wanted to share on our wedding day. What was meant to be a sentimental cherished moment on our wedding day has turned into tears, frustration, and hurt. Thank you for being so careless....

We’ve been working with Margaret and Cass (even though she’s in St Cloud now - Congrats Cass!!) since October 2023 for a wedding set. I am little miss picky, so I took a rather long time to figure out what I wanted. When we initially tried to place our order, we had a hiccup, Margaret went above and beyond to help us and I never felt judged for the outcome either. We arrived back two weeks later to try again, and again, I didn’t feel judged and thankfully, we were able to place our order. After another series of hiccups from special orders, again Margaret and later on Cass, came to the rescue. Seriously, they are my saviors. I highly recommend Margaret at the Helzberg Fargo store if you want someone who will give it to you straight. She’s brilliant, professional, and takes things like your profession, lifestyle, personality, etc when she helps you look for a setting. I had a vision when I first came in and left with something totally different yet so me and I love it. She will not sell you on anything you’ll hate. She is top notch and I will purchase from her at Helzberg Diamonds Fargo again. Highly highly recommend the Helzberg Fargo store out of all the Helzberg’s I’ve been to. My family has purchased from Helzberg Diamonds for decades from various stores between here and Iowa; they will not disappoint you. Go to Helzberg! But go to the one in Fargo to see...

TL;DR: Helzberg is amazing and you definitely should buy from them.

We have purchased serval items from Helzberg and each time it was one of the best experiences you could hope for. The staff are just incredible and I can say with confidence it is the only high end jewelry store in West Acres that won't make you feel bad for not wanting to purchase something right away. When originally shopping for wedding bands, my spouse and I went to every store in the mall and by far Helzberg was the only one to make us feel remotely comfortable. The quality of the jewelry is just remarkable and Helzberg's commitment to make you feel welcome is just...honestly I'm a little lost for words. If you end up purchasing from them I also urge you to get the Lifetime care plan for your jewelry, we've had to use it and the process was just incredibly easy.

I know this may sound like an add for them, but I promise I am in no way affiliated with the company, that's just how good they are. If you are ever planing on making a high end jewelry purchase, I urge you to go to Helzberg. They are simply the best...