Auer Haus — Local services in Fredericksburg

Some girlfriends and I visited Auer Haus yesterday at the urging of one of our group. Our friend had purchased furniture there previously and as we had two girls in our group who lost everything in Harvey, they are having to refurnish their entire homes. As part of our group shopped, a few of us sat down on a sofa to chat and give one of our pregnant friends a break when the owner approached us and told us very unkindly that we either needed to purchase the sofa or leave the store. We had been sitting there less than three minutes and were in shock. We have never in our lives been treated this way and immediately got up to leave. Another of our girlfriends who had been shopping told us she witnessed Shelly, the owner, kick out another couple right before us who were testing out chairs. When the shocked couple left, the owner turned to my friend and said “the customers this week have been so bitchy”. Any of the girls in my group could have bought anything in the store without a second thought but how sad that the owner would exhibit such flagrant discrimination towards anyone? We were able to purchase some gorgeous pieces across the street at Double R Drygoods where they welcomed us kindly. I would recommend anyone even thinking of shopping here to strongly reconsider. As a married, early thirty something business woman who is active in philanthropy and my community, I have never been exposed to this sort of thing but I have to say, it was an eye opening experience that I will not soon forget. Had the owner Shelly not treated us badly and I had only witnessed what she had done to the other couple, that alone would ensure I never supported this store in...

Since the Facebook page deleted all of our reviews we have to leave them here.

My friends and I visited the store today after I highly recommended It. My husband and I purchased our sofa and two beautiful sconces from this store last year. Harvey hit and two of my best friends were furniture shopping to re decorate their homes with new pieces. Within 2-3 min inside the store the owner (which I know and have had previous positive interaction with- her name is Shelly as well), walked right back to us and asked us to leave. Her specific words were “if you’re not going to buy the sofa you can leave my store now”. I’ve never been so REPULSED and UPSET in my life.

You must not remember me- and that doesn’t matter. I’m embarrassed for you and your actions- I’m embarrassed I ever referred your store. We were happy to take our money elsewhere. We will never visit nor support your store...

Please do not waste your time or money on this business, the owners and people working do not deserve the satisfaction. I was with my mother and my sister, and we were browsing, looking at furniture. As we were looking, this lady working randomly asked me “if we were behaving?” I replied back, “yes ma’am?” And she said “Good, because I don’t trust you people.” She said this because my family was Hispanic. My mom and sister felt extremely uncomfortable, so we proceeded to leave immediately. Racism is very prevalent in this establishment, and I hope this business goes down the drain. Worst customer service experience of my LIFE. It took everything in me to not raise hell and start a scene, but again this lady nor this establishment needed something to feed off of. It’s a shame people are like this and run a business in...