Gucci - Bloomingdale's Glendale — Local services in Glendale

Horrible service received from Kristen her way Gucci-Glendale Galleria. I believe she is in the care department. I just brought my wallet to be fixed and they charged me $80. Which the wallet I just bought less than 6 months ago so I believe it should have been covered. Nevertheless I brought one of my backpacks I bought 6 months ago as well because one of the buckles fell off on a flight I had. This backpack was brand new, while I was telling her about it she was in disbelief that it wasn’t her products fault, which it was I just brought in a wallet. The quality of the product that I have been getting had not been good. Also on top of that I told her is there anything we can do or replace the buckle which if I have to pay I don’t mind as I know obviously Gucci does not have any warranty on their products I guess. She stated we no longer make that product, this product was just released 6 months ago it was brand new how is that possible? I asked her can you give me an email or number I can voice my concerns to and she stated it’s online.

Kristen’s service to her clients are horrible. She should not be dealing with anyone upfront. Simple manners are not hard, she could have gave me the number but wanted to be smart. She did this to me last time as well and I did not leave a review but this time I will. Be cautious when brining an item to get fixed as she will be most likely taking care of you. FYI the backpack...

A very bad customer service in this store. I bought a gucci shoes (9.5 gucci size) a week ago. I didnt check and try it on after a week. Not until yesterday i tried using it but it was tight(thinking this might be new that’s why). Unfortunately, i checked and realized that the size is only 9. I didnt double check before i left the store at the time of purchase!!! (not sure if store associate did this on purpose just to get the sales/commission, but she gave me 9 instead of 9.5 size). Today, I tried exchanging it to 9.5 but they will not be able to exchange it because her personal opinion the shoes is already worn. (to be honest the shoes is still in very good conditions and at salable condition). im not returning the shoes!!!! im not getting back a single penny!!! im just exchanging it to a bigger size(which i remember i asked for SIZE 9.5). I hope this will not happen again to other customer, taking adavantage to sell the shoes whats available just so they can get...

I went in looking for some Gucci boots and ready to buy them. Apparently by the way I was dressed and how casual I looked, mind you i am also Mexican, the ladies in the Gucci womens section did not want to help me. They kept starting at me up and down. In comes a non Mexican lady who was dressed up and glammed up and they both ran to her. I have never been so humilated. So what did I do? I went online and ordered my boots, purse and wallet and had it delivered within 3 days!!!! Yup 3 days. I will never come back...