In-N-Out Burger — Restaurant in Glendale

What can I say about the legendary In-N-Out burgers that hasn’t already been said? A family-owned chain of burger stands that has been around since the dawn of (burger)time that offers the basics—made-to-order burgers, fries and drinks. Their food is well worth the money, but because the food has been reviewed (extensively) elsewhere, I will leave it at that.

Did you know that In-N-Out is credited with being the first drive-thru hamburger stand? Interestingly, the Glendale is one out of only five of their stores without a drive through (probably because you’d have to drive through a mall!) an omission which does little to decrease popularity much, as they are busy from open till close (10:30 to (at least) 1 AM).

Because it lacks a drive-thru, parking is definitely an issue to consider as part of the experience at this particular restaurant. The front of the store faces Brand blvd and has a LA Metro bus stop located at the curb. If you are heading south on Brand-immediately preceding the storefront there is a small turn-out lane intended for brief loading/unloading only, but people (read a**holes) do park there. Immediately after the storefront (going south on Brand) turn right, into the driveway alongside the restaurant. After about 200 feet turn right, into the multi-level parking structure. Turning on the first left will take you up, into the structure and taking the second left will lead you to the street and/or a second parking structure. Patience is a necessity due to an unexplained loss of skill and common-sense, which commonly occurs when others are driving in Glendale.

Perhaps due to the extra frustration imposed on customers while parking, the staff at this In-N-Out are extra courteous and helpful. One in particular, Krystine, seems almost telepathic in anticipating what I want to order. She also has a 10k gigawatt smile which almost shines through her facemask and makes my day everytime I visit. Kudos— to the entire staff for a burger well made and a...

Not exactly thrilled with the employees at this location. I honestly did not feel a single ounce of customer service from any of the employees I came into contact with. They were all incredibly short and unfriendly. They were not very busy at all but took an inordinate amount of time to get orders to customers. I was specifically asked if I wanted extra spread for my cheeseburger or ketchup for my fries, I answered yes but didn't receive any of either. What really irritated me the most though was the fact that I received vanilla shakes when I ordered chocolate shakes... Not a big deal at all! However, the attitude I was met with when I took the shakes back to the counter to get replacements was so dismissive and rude I seriously couldn't believe I was in an In N Out. The person didn't speak a single word to me but just grabbed the wrong shakes and threw them away, got replacements made and then shoved them back across the counter at me. There are other In N Outs around LA, I would suggest patronizing another location for far better...

Fun and popular! I have never seen an In-N-Out drive up that did not have a line of cars blocks long...so we decided to try this location, as there is no drive up at all. We went to a late lunch, thinking it would nit be too crowded. Wrong again! There was a human line practically out the door at 2 pm on a Saturday. Order order number was 74 and they were calling out number 45 at the time. The place was packed and we had to wait for a table as well as the food. The staff are friendly and extremely efficient - they got to our order much faster than I anticipated. You could see the seamless hierarchy of who does what in the open kitchen. Everyone was working in their area non stop to get the food out, hot and correct. As In-N-Out only serves burgers and fries, the fact that they are doing an incredible business at every location is evidence that they know burgers and fries. They do not seem to need to...