T-Mobile Authorized Retailer — Local services in Glenwood Springs

So I checked the website On Google and it specifically stated that the store is open till 7 PM Monday through Friday and different hours on the weekends. So I drove 45 minutes because this is the closest store to my area to purchase a new phone. I showed up at 6:12 and the store was closed so I proceeded to call the manager. When the manager answered, she said I’m sorry, but I’ve been trying to change this for months, we do not have the staff to keep the store open at these hours. Granite was on a Friday night. I feel that the manager wanted to leave early and not stay till seven. There was multiple customers outside the store, wondering why the doors were locked. When I called the store, the manager answered at 6:12. She stated that I’ve been trying to change that for months and I do not have the staff to keep the store open , I told her that the website stated that you’re open till seven and she continued to tell me that I’ve been trying to change that for months. Point being if T-Mobile can’t pay their employees an hourly wage to keep the store open then you need to close the store . It was a huge inconvenience because I had to drive 45 minutes and I wanted to purchase a new phone. The Beest thing that really upset me, is when I told the manager I had to drive 45 miles to get to this location she said stop being rude and hung up on me. This is unacceptable service from a multi billion dollar company that can’t afford to pay their employees and the customers are suffering because your lack of attention to your company. You might as well just close down every T-Mobile store and just have online purchases. You’re really pissing a lot of customers off. And this is just a small part of what’s going on with your infrastructure. I have had nothing but problems with service in my area and when I call customer service I get a Southeast Asia call center, which has no clue of what’s really going on in this area for you to source out American Jobs to another country makes me believe that I don’t want to be a part of your company. It’s sad because no matter what company you go to. It’s the same issue. Nobody seems to care. Everybody wants a paycheck, but nobody...

Wow where do I begin? My husband and I went to this store about a month and a half ago to switch to T-mobile. Worked with Alexa D. We ended up canceling the whole process because she was not being straight forward with anything and being very confusing. I’ve been through this process about 2 times with T-Mobile and it’s usually really easy but this time was an experience from hell. Alexa did not close the account when we cancelled the process. So a month and a half later I get a called from a collections agency stating I owe T-Mobile about $330. I went to the store and spoke with Liah (she was great! Helped as much as she could) but she called the collections number and the guy said he can’t do anything no and I just need to pay. Left the store called customer service, spoke with Shakira (a god sent) and I ended up being helped by Alexa D again, after all was said and done Shakira got the account zeroed out. Opened a fraud investigation in Alexa D and as I was leaving the store Alexa stated “as long as I’m innocent I’ll still have my job right?” And laughed after I had been visible crying due to the financial strain in already in and having received this phone call. What a disrespectful way to end the situation after being told a fraud investigation is being open on her and a visibly frustrated customer. I will never be going to this...

Friendly, professional, and overall excellent customer service. I had my phone stolen on the bus 2 days ago and unfortunately had $500 left to pay my Galaxy S23 off. I came in 15 min before closing & ready to spend up to a grand for another phone, since I had no insurance and taking money out of my savings. Walking in, it looked like they were super busy while near closing, and remaining diplomatic with stressful/screaming customers, so I thought the staff's attitude was already a good 1st impression. The managers (Alycia and Chris) ended up doing me a big favor and offered me an upgrade with the S24, $800 paid by them. They helped me an hour past closing. Also, Chris offered me gum while I waited, so little things like that (along with the huge phone saving) made me a very very happy customer. BTW, closing is at 6pm on Saturday, not 7pm. The managers told me that they kept getting denied the official change of hours on Google. You just need to call ahead and ask them. Shout out to the staff that day (Alycia, Chris, and Jenaro) for staying patient and helpful past closing, even after a rough day. Rest well, and thank you again for turning my sadness into happiness!! ⭐️⭐️⭐️⭐️⭐️ I love...