Zales — Local services in Glenwood Springs

I cannot clearly convey how absolutely condescending what I’m assuming the manager is at this place. My husband bought me a cross necklace online for my birthday. We opened it to find the chain completely knotted up. I wasn’t going to test the chain by unknotting myself so I drove to Glenwood the same day (my birthday) to have it fixed. I told the gentleman that it was a birthday gift today from my husband. He had another employee unknot it.then asked me if I’d like to check out the discount jewelry. I walked right out the door to my car and went to put the necklace on and the chain breaks. I walked right back in. Instead of apologizing for the situation (his company’s product) he instead asks me if I want to look for something “higher quality.” What a slap in the face! Apparently you only matter to this gentleman if your pocketbook comes to play, although for many in the valley I would say that my necklace is a “bigger” purchase for our family. I will be taking my business elsewhere from now on. And upon telling several friends of the interaction they both knew exactly who I was talking about by how rude he was as they too had similar interactions with him. What a...

I love this Zales. I've been going to them for over a year now. I purchase a gorgeous Vera Wang engagement ring for my fiance. I was helped by Travis who is the manager at this store. He sat with me for at least 2 hours until I finally came to a decision. He was patient, kind, and genuinely cares for you to find the right ring. Travis knows what he he's talking about when it comes to jewelry, which is super helpful for a guy who feels way in over his head. He literally has the best customer service skills I have ever witnessed in my life. I have made a few purchases from him now. I've also dealt with a few of the other employees at this Zales. They have all been super helpful and really nice. I wouldn't go to any other jewelry store around. I would highly...

The worst manager I have ever encountered.Sales style is like being in a use car store and being hustled by a professional hustler to apply for their credit card.Very tacky and obvious.This store is in Glenwood Springs Colorado.Manager is also very rude to his staff in front of customers.Very condescending and disrespectful.Horrible experience.You must have lots of money to spend or you will get no respect from this manager TRAVIS LEE.Terrible human being.Terrible leader.He is ruining the reputation of Zales.Very low class image.Also staff works with no safety gear and it's unsanitary.Shop online instead and get it shipped to store if you want to avoid feeling harassed.I truly feel sorry...