Greeley Chrysler Dodge Jeep Ram — Local services in Greeley

I came to this dealership 8 months ago in a vulnerable state, urgently needing a reliable vehicle for my family — especially for my 5-year-old son, who is my entire world. I clearly expressed that reliability and safety were non-negotiable. After rejecting a Ford due to a terrifying past experience that put my son’s life in danger, the salesperson suggested a Jeep Cherokee.

During the test drive, the Jeep seemed fine. Once we sat down to do paperwork, we saw on the Carfax that it had been in a front-end collision. We hesitated, but a tall blonde gentleman, who seemed to be a manager, assured us the entire front had been redone and it was essentially “brand new.” Trusting his word, and trading in my only dependable vehicle, we went ahead with the purchase.

A month in, the check engine light came on. The service advisor, Bryan, told us to just shut it off when it appears and that the worst that would happen is the remote start wouldn’t work. Then a few days later — the Jeep wouldn’t start at all. After multiple visits, tows, and a month-and-a-half stay at the dealership, we were told it was a pinched wire.

Things went downhill again. Hazard lights flashing, fog lights out, check engine light again. But we couldn’t afford to bring it in right away — it’s our only vehicle and we needed to get to work. When it finally broke down again in Fort Collins, we towed it back in. After a 5-day stay, we were told the cabin air filter and wiring harness were the issue — but my husband, a mechanic, had just changed the filter days before. It felt like another excuse.

We picked up the car only to find the odometer flashing, buttons malfunctioning (AC, fan, traction control), and more issues. We had to bring it back again. I cried, for the second time but 3rd time picking it up at that dealership.

The emotional, FINANCIAL, and practical toll this has taken on my family is overwhelming. I’ve missed work. I’ve paid out of pocket for tows and gas to and from the dealership multiple times. Gas that’s never replaced after test drives. I traded in a car I could count on for what I was told would be a safer, more dependable vehicle. Instead, it’s been 8 months of stress, tears, and lost trust.

I would NEVER recommend this dealership to anyone. The focus felt more on the sale than the family behind it. If you're reading this and considering a vehicle from here, I urge you: double-check everything, ask all the questions, don't trust their answers on anything being fixed and don't let anyone rush your decision. I wish I had..... 😭 Do not by a used vehicle.

(Update) 6/20 I called Tysen. My car was not fully fixed. The next day after getting my car out of the shop the hazards were back on along with the check engine light which is what leads to my car leaving me stranded in random places. Over 24 hrs later and they get us a rental car. This is my 4th shop visit within 8 months. 7/11 Jesse is a really good guy and I appreciate the diligence and care he is providing my family. Maybe this change of going from corporation to local will be a good thing. Maybe this is God's work to bring something better to my family and community. Thank you for today Jesse. 💓 7/22 HA ^^ Def not gods work and def not a good change. Recieved a call today. They knew from day one all the way back in 2024 that the engine light code was an evap leak. Over 5 visits. This last one they checked the hose. GUESS WHAT IT'S FLUCKING LEAKING!! The main issue. The first flucking reason I brought it in. Now it's " NOT COVERED!" but everyother part that had nothing to do with the light or problem WAS COVERED!! For MONTHS!! I am calling corporate. If this is continued to not be honored I don't give up and I am a fighter for what's right. THIS IS NOT RIGHT. I DON'T GIVE A FLUCK IF YOU'RE TRANSFERING! I DON'T GIVE A FLUCK IF YOU GAVE ME A RENTAL CAR TWICE OUT OF 5+ VISITS EXTENDED AMOUNTS OF TIME!!!! YOU GUYS SHOULD BE ASHAMED OF THE WORK YOU ARE DOING TRANSFERRING OR NOT! You sold me a car that can't pass...

This establishment has been nothing but a joke since the moment we signed paperwork on our car earlier this year. The moment we started to drive off the lot, our A/C stopped working, and we realized the seat heaters didn't work. We immediately turned around and requested it be fixed. They gave us a loaner car and we had that for about a week or so until the A/C was fixed. When we came to pick it up the first thing I did was check to make sure the A/C worked (which it did) and the seat heaters worked which they did not at all. The sales manager stated he didn't realize that was an issue and gave us another loaner car for about another week and a half maybe two weeks. We got our car finally and drove it for maybe a month and the next issue arose. Which was under warranty and was fixed by a separate dealership that worked with Buicks. We were not given any kind of loaner car for that issue. We got it back from there and we drove our car thinking all the nightmares were over at this point as we literally haven't even had it for half a year. Surprise not even 2 months later our Buick starts smoking from the engine, we called Mike Shaw and they said they could get us in for 2 weeks. We brought our Buick in 2 days prior to the appointment date which was set for 07/19 but we brought it in early as it didn't feel safe to drive with the amount of smoke coming out. We left the Buick there and got a call on 07/19 around 4pm stating they looked at the Buick and did diagnostics and a road test and there was nothing wrong with it, they stated there might have just been some spilled oil that was burning off but it should be good to go. They at that point charged us $200 for a check up on the car we drove it down the road to dinner and started driving home as it started smoking AGAIN. My husband immediately turned around and took the car back and told a sales rep that was still working that it was unacceptable and we would be leaving the car there for someone to look at properly and fix as it obviously is not safe for his pregnant wife and child to be riding in. The sales rep wrote his name and number down and took the keys. My husband has been calling multiple times a day to get a hold of the service dept manager and has never gotten a response from him just people saying he was busy and would call back. Today 07/30 he was told our Buick still has not been even looked at since we left it there on 07/19. We have been having to carpool/ borrow friends vehicles since 07/19 with our 1 year old child and have had to be left without a car multiple times due to this horrible horrible customer service. I have never had such a disgraceful experience with a dealership in my life. I don't even want the car back at this point I just want my money back because the car obviously is a LEMON and should not have been sold in the first place. I hope this review reaches the higher ups at Mike Shaw and they are able to look into this and help me. I am 6 months pregnant and moving into a new house at the moment with my 1 year old child yet I would be more than willing to come in and sit at the office all day if that is what it takes to make this awful...

About a year ago (May 2024) I brought my 2018 RAM 1500 to them for work on the front end needing CV axles replaced under extended warranty. A simple fix turned into a huge debacle. The service adviser that was handling my situation mislead me the whole time into thinking work being done was covered. Work to be done was a completely new front diff, both CV axles and a new water pump. (Almost $9k) Mind you I brought my truck in for torn CV boots. Fast forward a few weeks later my truck is done and the service manager is reaching out to me looking for a payment of almost $9000 to release my truck. I explained the work was being done under warranty but he has no record of this in my file and the service adviser I was working with decided to quit or no show in the process with no contact being made. So the Service manager had to start the claim process over trying to get work already done to be approved by the warranty company. After several months without my truck they finally came to a conclusion that the warranty company WOULD NOT cover the repairs since they were already done without prior authorization and they (Mike Shaw) would eat the cost of doing the repairs. Not before they tried to convince me of paying half. I told them NO its their problem I was mislead and lied to the whole time by their now EX employee.

6 moths later approximately. I have to bring my truck back to them because the first time I had to use 4wd in a snow storm the driver side CV axle exploded in a way I've never seen before. The ONLY reason I brought my truck back to them is because there is a 1 year warranty on the work they did. After they replaced the CV axle the Service manager tried to blame the 3" lift on the truck as to why the CV axle failed. The same 3" lift that has been on the truck since 2019. The same lift that was on the truck when they did the repairs the first time with NO mention of concern then. The CV axles they replaced were the original CV Axles that lasted 6 years before needing replaced.

Almost another 6 months later and I'm bringing my truck back to them again for both sides CV axles being torn already. This time they declined warranty work on their previous work again saying the lift is causing premature wear but also quoting me another $9000 for a full front end rebuild and quoting me another $2k for tires that are not even a year old! The same front end that they just did not even a year ago! At this point I pulled my truck out of that scam of a service department and will address this issue myself. It's sad and pathetic a big name dealership wants to put the blame on something else instead of addressing their shitty work.

Do yourself a favor a take the trip to Ft Collins Dodge or any other Dodge dealership around but do not trust this place to take care of your vehicle. This is by far the worst experience I've ever had dealing with a service department of a "Big Name" dealership. Not only do I have 2 CV axles I need to get replaced AGAIN, God nows what other kind of mess I'm dealing with in the front end after...