Super Beauty — Local services in Greenbelt

While they have a large selection, there are way too many competitors in the area to shop at a store that does shady business. I purchased a product advertised as a 4. It looked a little dark in the store’s lighting which was ok. It was taped up so I couldn’t open it to check the color. When I got home I opened it to find that it’s barely even brown let alone a 4, it was gray. I went back to the store maybe an hour later and the women working the wig section said that the product is final sale. I didn’t wear it nor did I ask for a refund. I just wanted a color I could use. She said I could talk to the manager the next day. The manager was apparently gone for the day. Who is running the store if there is no management? I also called ahead and no one answered the phone. You can’t misrepresent a product and tell me it’s final sale. If I bought a 4 it needs to be a 4 not gray. Again there’s too much competition to waste your time with terrible service. They treat their black customers like criminals and don’t feel that we are worthy of quality customer service. I will be calling tomorrow to speak to a major and/or filing a complaint.

Update: After writing this I decided to call again and I spoke with Mr. Lee and he let me exchange it no big deal! The woman at the register was also very nice. They ended up overcharging me for the product too but I was going to trip over $2-$3. I just wanted to...

Management has been rude to me on multiple occasions during my visits here. The last time was the final straw for me. I will not spend anymore of my money at a place like this. Management is pushy, disrespectful, and completely rude to guests/customers and employees. I have noticed for over a year how they treat and speak to their employees and it has always rubbed me the wrong way. During my last trip I was at the register and told the young lady(employee) it’s not acceptable how he treats people. She assured me that it’s okay (assuming I was referring to only how he treats employees) I corrected her and stated “NO it is not okay to treat me this way.” I told her that I will not spend my money here and I left.

Please find another beauty supply store. This place will suffer due to their treatment of human beings. Hopefully New management will replace the current ones and I can return. There’s another beauty supply store in the shopping center with the Safeway down the street. That’s my...

I'm surprised to see all the 5 star ratings for this business. I am assuming those ratings were from citizens that either ONLY viewed the variety of products or accidentally selected the wrong store to review.

This is my second and last time visiting this establishment. I thought things would change with new management. EVERYTHING is locked. I find it a common practice when shopping in Asian owned beauty supply stores. In order to look at any kind of REAL human hair you have to request assistance on the floor. When you decide to buy the hair they have to carry it to the front of the store for you out of fear and assumption that you will steal it.

I asked the owner and lady tending to the wigs why this store is locked and she honestly replied "almost everyone takes things".

I wish I asked the question before buying because if you view everyone that enters as a thief MOVE!

Come on people. Wake up! You shouldn't sacrifice respect for...