Mattress Warehouse of Greenbelt — Local services in Greenbelt

A Dream Experience with Kai at Mattress Warehouse

From the moment I stepped into Mattress Warehouse, I knew I was in for a unique shopping experience, and I have Kai to thank for that. In a world where customer service often feels rushed and impersonal, Kai stands out as a beacon of professionalism, patience, and genuine care.

Kai's approach to sales is nothing short of remarkable. He does not just sell; he educates and guides. He took the time to understand my needs, preferences, and even my hesitations. With an impressive depth of knowledge about all the products, Kai helped me navigate through the myriad of options without ever making me feel overwhelmed.

What really set Kai apart was his ability to make the entire process feel like a conversation between friends rather than a transaction. He shared insights on the health benefits of a good night's sleep and tips on mattress maintenance, all while ensuring that my choices aligned with my budget and lifestyle needs.

The level of personalized attention I received from Kai was unparalleled. He was attentive without being pushy, informative without being overwhelming, and above all, patient and kind throughout our interaction. It's clear that Kai doesn't just aim to make a sale; he aims to make a difference.

By the end of my visit, I felt confident in my purchase, educated about my options, and genuinely impressed by the service I received. Kai's professionalism, expertise, and warm demeanor made what could have been a tedious task into a delightful experience.

For anyone looking to make a mattress purchase, I cannot recommend Kai at Mattress Warehouse highly enough. His commitment to customer satisfaction and his exceptional service ethos are truly commendable. Thank you, Kai, for not just selling me a mattress but for providing an experience that was both informative and enjoyable. You've earned a loyal customer and a heartfelt...

The mattress my husband and I bought from this location started sinking in LESS THAN A YEAR. You can see the sagging spots before even getting on the bed. Mattress Warehouse had a third party inspect the bed found that the sagging was well over an inch deep and the box spring was broken in those areas. MW offered to replace the box spring (charging a $99 transportation fee) but not the mattress because the mattress was "stained."

How do you cover the box spring but not the mattress if a broken box spring had an adverse effect on the mattress? When I called about the warranty, the representative told me this was policy I signed when I purchased the mattress. She continued in saying that is why MW sales people push for customers to buy their bed covers at the time of purchases.

From my conversations with the sales rep and the warranty rep, it is clear that this is a common occurrence with their products. That must be why their response was "this is why you should have bought this..." The sales rep at purchase had pushed for us to add a box spring even though the tag on the mattress says it can be used "with or without foundation." We got the box spring but that didn't help in the long run. The bed is so uncomfortable now.

I am so disappointed. This is the most expensive mattress I have ever bought. We spent the money because I was pregnant and needed a good bed. This turned out...

Deon was absolutely amazing & very welcoming & has exceptional customer service .

But as for you “Mattess Warehouse Brand & Company “!! Why do refunds take up to two weeks to be accredited back to your bank ? Please make a change in that department, that’s inexcusable.

Also, for paying a high price on mattresses and accessories , why are the customers not allowed to pick a time & date for delivery?At least be flexible ????That’s very inconvenient, matress warehouse you need to change that policy & also hire matress deliverers that serve only matress warehouse & not contractors that have a busy & non accommodating schedule that can serve the customers at their convenience.

Paying that amount of money for a matress but have to be on a “waiting list “ for a “specific time & date “ for...