Great American Cookies — Local services in Hammond

Went into the Hammond store on Sat 8/5/23 needing a cookie cake for Sunday 8/6/23. spoke to Elizabeth who was friendly and courteious. i am normally a clown when people are around me bc i like to make people laugh and she was no exception. she tolerated my shananagians and smiled and laughed. still not sure what i wanted the cake to say she showed me a selections book to see if i liked any of them, as i was browsing through the book we were talking about my sons birthday party and a pic that was taken at the party between myself and my ex-wifes husband (surprisingly enough one big happy family). as i showed her the pic and we laughed she said i think i can duplicate that, i was like really that would be awsome. she took a pic with her phone to have a reference for clothing to match. as you can see the cake came out fantastic and i was overwhelmed by suprise as to the terrific job that Elizabeth did for me. As she was gone when i went to pick up the cake telling the other girl i hope he likes it. i asked when she worked again and i personally called her to tell her how satisfied i was with the way it came out, it was such a big hit at the party with ppl taking pics and we all laughed. Elizabeth made our day just a little bit more extra special and for that a big thank you to Elizabeth for being so sweet and so talented and super...

Worse customer service experience ever! I visited the store on Tuesday June 11th at approximately 6 pm. The young lady that was working had the worse attitude ever, are keyed in my DC NUMBERS due to the card would not swipe. Moving forward she argued back and forth about my purchase did not go through when I told my card was charged. As I stated my card was indeed right and now I will be contacting my bank due to the amount posted from my balance, but yet I did not leave the store with anything. I even contacted my bank in front the very rude and unprofessional worker, and my bank confirmed the charges were pending! The young lady moved the cookies away from the counter as if I was going to snatch them and run away! I take it as if she disliked the fact I was a black woman, when she approached me with her nasty attitude. The worker had headphones in her ear the entire time and speaking with hand gestures as if she was irritated I came in the store at 6PM I will be returning to the store on tomorrow but I also would like to report the young lady to cooperate! She was very unprofessional and...

I’ve come here three different times in the past month. The first time- great experience and clean. The other two times I’ve come in there were gnats crawling all over the cookies. Maybe the owner should invest in enclosed cases for the cookies.. I have also been buying the little bags with “scrap” cake dippers. While checking out, I cookie scraps on the counter in the back. Not on any type of paper or covering... just the bare counter. Even if the counters were cleaned, I wouldn’t want my food on a surface cleaned by any chemical agent. My intention is not to bash this place because two out of the three workers I’ve encountered were super sweet and hard working. My intention is to alert the owner so that some quality control can be done. That is...