Old Navy — Local services in Hanover Township

frustrating and completely unacceptable experience I had at your store, involving one of your managers — an older woman named Michelle.

During my visit, I walked in with a $4 bottled water that I had purchased. As I began shopping, I asked one of your employees (a young woman, possibly Hispanic) if I could leave my water somewhere. She clearly told me it was fine to place it on the desk near the cashier line, which I did.

Over the next 20–25 minutes, I continued shopping and ended up spending almost $200 in your store — supporting your business as a paying, respectful customer. When I went to check out, I asked the cashier (ID: 3690256) about retrieving my water. She was helpful and called for assistance, which is when Michelle arrived.

Michelle’s attitude was immediately rude, dismissive, and unprofessional. Instead of offering assistance or showing any level of customer care, she said, “I don’t know where your water is. Someone probably threw it out.” She then proceeded to blame me — saying it was my responsibility, despite the fact that your own employee told me I could leave it there.

Michelle never apologized. She offered no solution. She didn’t acknowledge the inconvenience or the fact that I had just spent nearly $200 in the store. Instead, she raised her voice, gave me attitude, waved her head, and continued to argue. Her entire tone and body language were disrespectful. It was clear she had no interest in resolving the issue — only in defending herself and shifting blame onto the customer.

Let me be clear: this is not acceptable behavior from anyone, especially a store manager. I followed the rules. I communicated clearly. I spent a significant amount of money in your store. And I was met with arrogance, attitude, and zero accountability — over a full bottle of water that I had paid for.

Frankly, Michelle’s behavior is not only unprofessional — it reflects extremely poorly on your store and your brand. I expect a formal apology and accountability for the way this situation was handled. No customer should be treated this way, especially one supporting your business.

I look forward to hearing how this will...

I always have an issue getting pants here. After repeat visits, I'm convinced that Old Navy assembles their pants blindly. I tried on two pairs of 34x30 ultimate straight khakis, one pair a greyish-blue, and the other black. You'd think they'd be the same exact thing, right? Nope. The grey-blue ones were tight around the calves, while the black ones were too long. I don't understand how they size their pants. Every single size of pants has their own attributes like personalities. On top of that, they're always out of stock of what I'm looking for.

I don't want to order it online because then I have to wait for them to be shipped, try them on at home, and then ultimately find out that they STILL don't fit and bring them back to the store. I would know because I've actually had to do this. Then in-store I had another pair shipped to my house, and the same thing happened. I gave up, and I still have an unworn pair of black skinny-slim jeans that are sized 34x30, but are 32 long. How do I know they're 32 long despite being labeled 30? Because I bought two pairs of the same ones, and one pair is perfect, while the other just happens to be longer for no reason.

The only things that I can reliably go there for are shirts or clearance winter items. If I don't need either of those things, I steer far...

Was a grand total of 6 days over the return policy for a few items of clothing (totaling around $60, mind you). The manager "Michelle" made quite a scene to the point that the multitude of people behind me were even in an uproar saying they won't ever come back to this particular store. She refused to give me a refund on brand new clothes (never worn, perfectly clean, with tags still attached). Even ANOTHER CASHIER said "just come back tomorrow without a receipt - they'll give you store credit." When I asked Michelle to please do that (I was even willing to take less money as a store credit than to be stuck with clothes I won't use). Her response: I can't pretend you don't have a receipt. It's right here in front of me. I asked her if she thought this policy was fair. Her response was "um" and she walked away to another part of the store. Such an articulate lady. Hope Old Navy is better with their people training than they are with their return policy. I understand why it's in place, but it's clearly flawed and there should be exceptions at some point. Will take my business to the Promenade location...