Gray's Furniture — Local services in Hawaii

If I could give zero stars I would!!

8 months ago we bought a couch from Grays. At that time we had a pleasant experience, we felt like we got a fair price for our used sofa bed and love seat. We assumed ( yes, I know! 😑 ) that Grays had recovered the set for resale. It turns out they did not, as least Gary said they didn’t.

We have a vacation rental and upon our return to our home found the sofa cushions had been damaged. Upon further investigation we discovered the couch itself had metal pieces sticking up higher than the frame on both sides and with constant bodies on the cushions they ripped. We took them into Grays to see if they could repair or recover the damaged cushions.

We had left our original receipt back in Canada ( one of the downfalls of running a business in two countries 🫤) so it was just our word. But because we’d spent several hours talking with Gary when we purchased the set we figured that’d be good enough.

Right away Gary didn’t even believe we bought the set from him. ( He sold it to us ) A very long story short and several back and forths, they didn’t have the fabric to match so we had to compromise on something different. Which was our decision because they weren’t giving us any ideas, I still think he didn’t believe that we purchased the set there. There were several prices one day and different prices the next. Gary would say one thing one day and something completely different the next. It appears Gary can’t remember one day to the next. We finally got our cushions done, I will say the price was fair but he refused give us a receipt for payment because we paid cash.

I will not EVER be returning to this store and will actually be telling NOT to go there. I am a very gracious person but I cannot tolerate people who do not treat customers with respect. After our experience I am thinking Gary needs to retire if he’s gonna do business in such a dysfunctional manner.

Thumbs down to you...

Let me start by saying that I am writing this review on behalf of my parents. If we could give this place zero stars we absolutely would...

I just gave birth two weeks ago, and my parents are visiting. They have been on the hunt for a rocking chair for me and my newborn. My dad dropped by Gray's a few days ago and was quoted $250 for a used glider rocker and footstool. A little steep for a used chair, but my parents were willing to purchase on my behalf. Both parents returned today to give it another look and possibly purchase - upon closer inspection the rocker was stained, dirty, and coming apart at the seams. In my mom's words "JUNK." There was a different salesman that quoted them a whopping $495!!!! This same salesman claimed that the rocker just arrived yesterday and was made in Canada. How could the rocker arrive yesterday if my dad already looked at it a few days ago?? My mom also checked the tags and it very clearly was made in China. Why would you lie about something that could be so easily fact checked? We could buy a brand new rocker at Target for $360..

BUYER BEWARE Expensive prices, junky furniture, and dishonest salesmen. Shop here if you want, but you could be...

In the summer of 2022 we purchased a condo in Kailua Kona, and needed to furnish it. I wanted furniture with a traditional Hawaiian look and feel, and after searching several stores with new and used furniture, I happened upon Gray’s Furniture. The used furniture was primarily Hawaiian in style and had been beautifully cleaned, reupholstered, polished and/or repaired. What a selection! I was astounded at the quality and beauty of their furniture. I negotiated a good deal for several pieces, paid cash, and they provided free delivery. I bought living room and dining room furniture, as well as a chest of drawers for one of the bedrooms. To be sure, it was not cheap in either cost or quality, but a good investment compared to other furniture store options/prices. Needless to say, nearly three years later, the pieces are still beautiful, and look and work great. Gary provided excellent customer service, and I would not hesitate to...