Kona Ace Hdwe & Crafts — Local services in Hawaii

I'm kinda straggly looking. I visited ace™ the other day to return something I accidently bought twice. Upon entry I was rushed up to by a worker who informed me they have a no backpack policy. Okay no problem I check my bag in at the coat check (laid it on the floor near the door) and started to look around ,as any kid does in a candy store, when I noticed the same worker assisting a nicely dresses man wearing a backpack. This was literally 60 seconds after I was promptly informed of their prejudice backpack policy which I assume reads: anyone under 40 with dirty hands and/or shirt should be harassed, monitored, and stripped of parcels capable of concealing merchandise (paid for or otherwise) and made aware that they are being singled out by means of not enforcing this "poor people only" policy. Failure to not enforce this policy on the poor distraught or rugged looking individuals will result in immediate termination of your employment at Ace™ and will be subject to a damaging lawsuit in which Ace™ team of attorneys will seek restitution in the amount no less than $50,000 and no more than $1 million for your cooperation in attacking the good rich people that shop at Ace hardware™ in Kona. I've spent +$500.00 at this store in the 10 times I've visited it, but now I will only go here if walmart, lowe's, home depot, target, longs, napa, autozone, O'Reilly's, sack and save, Dollar tree, Goodwill, thrift store, hobo on the street corner are currently out of stock in the item I'm looking for and time is of the essence. Thank you Ace hobby shop of Kona you really made...

So me and my wife moved here from Seattle about a year ago, and my wife like many loves doing crafts, from painting to sewing to drawing and coloring you name it she probably has stuff to do it. Well she hasn’t been able to find any craft stores like we have back home untill today, we went to get a new deadbolt lock and half the store is a craft store. She was so happy she almost started crying well this lady tells my wife she needs to leave her purse up at the fron its to big to have in the store, my wife opens her purse a$380 Lululemon purse so the lady can see she has nothing in it and the lady says no leave your bag and everything in it at the front or leave… This lady was so very rude about it that I honestly couldn’t believe how unprofessional she was So my wife shocked but still wanting to look around said fine I’ll put it in the car and just grab my wallet, this lady literally followed us all over the store as if we were going to seriously steal something Finally my wife said okay let’s go I have had enough of this rude and very unprofessional place

We will never shop at this store ever

And it really sucks for them because my wife will spend a good 2 to 4 hundred every two weeks on craft shit…

Guess Amazon will continue to get our money...

I had no idea how much this Ace Hardware store has in stock and just how much variety is available.

I walked in with a mission to find someone more creative than I to help me solve a problem. I didn't find her. SHE FOUND ME!

Katie.

Katie is the bomb; a rock solid professional with spunk and 'let's think outside the box and find a solution' attitude. She knew the store and its products like the back of her hand, as if she, herself created the store. She was so much fun to work with that I want to be her friend! The added problem I had walking in the door was that I was wearing my contacts, which do NOT help me read labels. Katie was wearing her glasses, for the express reason that I wear mine...to see better. So, she was my guide in more ways than one!

To Ace Hardware: Please, please give Katie a bonus for helping me. She solved a tough problem for me. I mean that. Don't make me come there and extract that bonus from you personally! (Kidding, I don't have the wherewithal to do that. But I want you to give her more $$ because from my professional perspective, she is a one-of-a-kind GEM of an employee and...