Body Balance Massage & Skincare Spa — Local services in Hoboken

Worse experience, first i bout 2 massages, when arrived 40 minutes earlier, 5 minutes before the appointment they tell me they have to re schedule. From 4 pm to 8 pm, and they refused initially to give me money back, which eventually they did as other customers were arriving. I was called before the confirmation call, and alerted that if i didn't show up i would be charged $40 for a non show fee, and then 24 hs before, i receive an SMS which i confirmed.

What is the point in playing the big corporation when you can't hold it? Awful place won't be returning, still waiting on my money back from this thieves.

They also fail to inform show as per LAW their business license, and this place is breaking the law.

-- Additional edit to nonsense response -- The credit is being hold by them, and not posted on the credit card, so no actual refund was given - Next time when you try to broadcast what you do to you "regular" customers try to make sure you actually cleaned the situation. Apologize is ok, i am sorry for many things, remember you charge $ 40 if i say sorry i can't go within 24hs, so sorry is not good enough. Emergencies do happen, agreed, you had 40 minutes to tell me when you were looking at my face, and you wait until the last minute? So i am sorry as well, that you take your time to cover this up. How you guys feel is irrelevant to me, you run a business in the service industry. The fact that you are in violation of the business practice, by not showing your business licence to you customers, and when requested refused to do so just makes me wonder, how many other things might be missing in that place. Hiding behind the small business thing, really doesn't help you at all. Business is business, and small business do not shout how much i purchase in your shop, that is LOW, even for you small business owner.

It is what it is, next time try to...

Booked a facial for the first time here, after reading the highly rated reviews. Since I was a first time customer, I was charged a discounted rate for a 1 hour facial but my service only lasted 40 mins. I was taken care of by Brianna and she seemed like a newbie who didn’t actually know the process too well. Product was applied to my face with nervous, careful fingers. It wasn’t massaged in as I’d normally expect but also wiped off immediately after. I’m pretty sure there was no time for my skin to absorb anything before it was wiped off. There was a lot of time spent in the middle, too - getting up to get the products, get a wipe, get a towel, throw the wipe, put away a product, wash the brushes/ applicators used, etc. I felt ripped off, especially since I asked the person at the front desk why my service didn’t last the whole hour and they said they would ask the esthetician and inform management but there was no make-good offered for my service being cut short. They probably used good products but I won’t be...

I've been a client since ~2006 - and I plan to be a client until I leave the area. You're not walking into a glamorous, fancy spa - you're walking into a very comfortable, clean, caring environment. Every massage therapist is thoughtful, thorough, and knowledgeable, and every detail of the space promotes calm and wellbeing.

I've gone for a simple "I just need to relax and loosen up" and of recent I've been going for additional support of physical therapy - and the therapists always deliver.

Pricing is the best you will find as well - especially if you're a member. You get a full 60 or 90 minute treatment. The variety of treatments and additions to treatments is extensive and covers all needs from relaxation to (sometimes intense!) deep tissue.

Facials I can't provide much detail on - but they've great products (Naturopathica) on display and I'm certain I would enjoy a relaxing facial after a massage.

NOTE - since COVID-19 - they've stepped up their game even more. You are safe and well cared for at...