O'Reilly Auto Parts — Local services in Homer

I have made several purchases at this store without incident. But I purchased two flat fixers on New Year's Eve, right before going out of town. Neither worked on my flat tire as advertised. They pushed a little air into the tire and then stopped, without any significant improvement in inflation. (Ultimately, I found I did not have a puncture but did have a very slow leak.) After returning to town several days later and at my convenience after being inconvenienced by the failure of the fixers to work, and spending another hour at the time on another remedy, I returned them to the store on Jan. 11. I was met with assertions that I used them when they were cold, although nothing on the devices says they have to be kept at a minimum temperature. I don't even think they were very cold when I used them, because I had them in the house and used them within an hour or two of purchase. And I was met with a "And you're just returning them now?" Nothing was offered as a remedy. The approach was not one of trying to satisfy a customer's grievance but of trying to explain why they didn't have to do anything. Poor customer service. I suggest taking your business elsewhere.

Update: I decided to give the store another chance. My expectations have been met in...

Bought the premium battery it was like 180 with tax, comes with 1 yr warranty. U give them your rewards number and the have it on record. My battery was dead one morning in Dec., I bought it in July. I took it back they tested it it came out bad so i said i want to exchange it for another one from the warranty. I gave them my ph#, next thing u know there's no record of it. 😨 So there's no warranty? Sure enough they xcouldnt even scan the battery to proove when and wich store i bought it from. So messed up. Some where among there employee must of used my battery purchase for there same type of battery warranty, cause theres...

Shop here often . Well stocked store and competent counter help. One problem -while in store last week one of the employees was verbally berating another in a very assertive tone . Several customers in the store at the time had to listen to this and it certainly didn't add much to the shopping experience . If I was trying to run a business , I think I would not make internal personnel issues so much of a public matter. Deal with those issues in private. The customers don't need to be...