Aaa Spa — Local services in Honolulu

ABSOLUTELY HORRIFYING! DO NOT GO HERE! The customer service is absolutely atrocious. I made an appointment on their online calendar because they don’t open until 10am! Then I get on my way to be there and I can’t seem to even find the place because the map says it’s in the ala moana mall- which it is not, i confirmed with the mall concierge. I am also calling the spa multiple times to find directions and they are not answering their phones. Then i finally decided to have a cab take me to the address that is listed. He can’t find it either, he then calls the salon and the manager picks up. I told her i had a 10:30 reservation that i booked online(the website that is posted on their web page) and she told me that they can not see those appointments. I asked her if she would honor it because I had already paid in advance and she argued with me about how I should have called. How can one make an appointment for 10:30 if the place isn’t open until 10:00?? The manager then became increasingly rude and disrespectful and said “I do not care about your business, you can go somewhere else, you don’t mean anything to me.” WOW! What a way to treat a paying customer! Do not go here unless you want to be argued with and taken advantage of. Hawaii is largely a tourist destination and if this is the way they want to treat us we should not be giving them business! I’m extremely disappointed and insulted by this whole situation and lack of respect and accommodation by the manager and her spa. If i could give this place less than 0 stars I would, they...

By far the worst massage ive ever had. 1- its not a spa. Its a little salon in an appartment building of 17 floor. You have to Call to be able To find it. 2- Theres no room for couple massage -ive paid for a couple massage and we were in 2 différent room. 3- The owner did my massage and during the massage she was making comment like "expensive To live in hawaii" - while she was dropping rocks on the floor "not professionnal no tip for me" / she was putting oil on me and tell me "free for you".... isnt it part of the massage?.. anyway. Money talk during a massage = akward 4- I dont think she had any professionnal massage study background or anything. It was so blend. My dad give better massage. 5- The room had a little clock that couldnt stop making tic toc sounds right beside the massage bed and a broken table. It was not a good looking room and impossible to relax. 6- I had my eyes open all the time hoping it was done soon. 7- Ive purchase a deal on groupon that got charge on mt credit card and send me an email insulting me. I am so shock.

Please save yourself time and money. Go...

AAA Spa is very great! I sincerely recommend you to experience it. Once you enter the store, you will feel very comfortable. Authentic Hawaiian style decoration . Upscale and clean .And the service attitude is very good ！I feel so kind and friendly!The most important thing is to have professional technology, first-class service! Because of I am at work and have to take care my kids. I am very nervous both mentally and physically. After a few times of massage at AAA spa introduced by my friend, my whole body has been relaxed and relieved. I really appreciate my friend and the...