Fossil Store — Local services in Houston

I was gifted a Fossil watch for Christmas that has a case size that is too big for my small wrist. The watch is visually appealing, but unfortunately the size is overpowering. The watch was originally purchased from Dillards. My girlfriend and I walked into Fossil in the Galleria and spoke to the store manager Mark. Mark was very helpful in finding a solution for an exchange even if the watch was purchased from a department store. He recommends to check with the department store it was originally purchased from to get the most out of the amount spent on the watch since it is currently discounted at Fossil. We leave and then come back after checking with the department store. Our second visit was the complete opposite and this is why my rating is justifiable. We were approached by a disgruntled employee named Egyptian. Egyptian was not welcoming. As I was explaining my situation again, she seemed disinterested and at times I would catch her rolling her eyes. I felt belittled as she repeatedly told me I could not get any exchange without a receipt from Fossil. The watch still had the Dillard’s tag on which I showed her as proof of purchase. We even told her that we already spoke to Mark and she still was adamant on not offering an exchange. My girlfriend saw Mark by the cashier so she went to speak to him about the situation to finally address to Egyptian what was offered to us from the beginning. Mark tells Egyptian and she storms off while saying under her breath “girl relax” to my girlfriend. As a customer, we will NOT be disrespected by an employee. Mark heard and tells Egyptian “yeah don’t do that.” Egyptian has to go in as one of the top 3 unprofessional employees I’ve ever experienced. At this point I just wanted to leave the whole mall itself. Employees like Egyptian shoots the buyer experience extremely low making the company actually lose sales revenue. Not only did she make Fossil lose money, she made the Galleria lose money. She ruined my experience to shop elsewhere. Proper disciplinary action should occur in order to prevent this from happening to other customers that are willing to spend their time and...

I had gotten my husband a fossil bag for his birthday which was recently and we went to go get my husband’s bag embossed yesterday. There were 2 females there and the one who said she could emboss our bag was slightly younger. Not only did she not test it out first before embossing but she messed it up by putting the name backwards and then said she could “fix” it by putting a color to cover it which only ended up making it look worse. She THEN tested on the test leather. She then told us she had messed up the bag and we could have a free bag. The manager then instead of embossing the bag herself gave it back to the younger female who just messed up the bag. She then proceeded to ruin the second bag and instead of letting us know she proceeded to act like she didn’t see us and then started working on a different client’s item. The manager also did not come up to us to give us an update. At this point we had been there a little more than an hour for something that should have taken a few minutes. The manager first told us we would have to wait for the new bag but then called around and told us we could drive to memorial city mall to get a replacement bag for damages. It was already after 6pm and apparently would close by 8pm. So we decided to go, before we left we asked if we would have to take the damage bag with us and the manger told us no. So we got to memorial city mall a little after 7pm and were able to get the bag. The associate asked us if we had the bag and I explained the situation to her and thankfully she was able to call and tell them to ship the bag to their location. All this to say I am deeply disappointed in the unprofessional attitude we received, the disrespect of our time, and the lack of...

I accompanied my wife to this Fossil Store in the Galleria area for the first time between 12:20 PM to 1:00 PM this afternoon to have her Fossil watch battery changed. We usually go to the First Colony Mall, Sugarland, TX but since were already in the Galleria area, we opted to try this store. It took us time to search for the location of the store as even the Security Guard was pointing to us on the wrong floor area. Finally, we found it after about 20 mins just to be rudely informed by one of the sales attendant that she cannot change the battery of the watch right away and that my wife had to come back after 2 hrs. Her reason was: she has to attend to the other customers. My wife was a customer too and there were only 2 other supposed customers trying to do window shopping maybe. The 3rd customer was already attended to by the other lady Attendant. I just wanted to bring this matter to the attention of the management of the store concerned and I am giving that store a very POOR Customer Service Survey especially its Mother's day...