francesca's — Local services in Houston

They have a lot of cute stuff but the return policy is cruel and a scam! I returned two pieces today which didn't fit. I brought them in time and paid 114$. The guy on the front desk said I get the full amount back. I was asking him bc I never evere returned there something but I got only 90 $ back what means they ripped me off about 24 $ and had a hidden returning fee about 21 %. If y'all have a returning fee like that you absolutely need to tell the customer beforehand! I absolutely will never shop there again and won't recommend it when you maybe want to...

Yesterday I lost my purse and I was frantically going around the galleria trying to find it. I’d like to thank the girls at this store who found it and kept it safe for me, the names I got are Cassie and Emily, to everyone there who found it and kept it safe for me, I can’t thank you all enough, I appreciate your kindness and honesty and won’t forget how relieved I felt after hours of thinking it had been stolen, you had kept it safe. Thank you...

I'd like to say that my daughter an I went into about 5 places in Parkdale mall last night. Including Dillards. Not one associate greeted us. We went shopping for a wedding. Of course I guess we weren't dressed up enough for someone to speak to us from Dillards. But we were greeted by Lauren. She asked our names and I felt she really cared. Thanks for your helped. I'll be back for...