Jo Malone London — Local services in Houston

By far one of, if not, the best customer service and birthday experience I’ve ever had! Lauren, Soukhanya, Madison, and the rest of the Jo Malone team were beyond exceptional! They are truly a genuine and phenomenal group of human beings! For months, they helped me plan a wonderful birthday experience for me and a group of my friends. They answered all of my random questions and coordinated with Little Hen to help set up a fabulous birthday weekend. They made me feel exclusively catered to each time I interacted with them. There are truly are not enough words to express how much I appreciate their kindness, execution and attention to detail, and professionalism! They were all simply amazing! I am forever indebted to Lauren and the rest of the team for ALL they did for me! They truly...

My friend and I came back to the store with the intent to purchase a few bottles. Upon requesting samples, Cindy, the sale attendee said, “We don’t have any samples.” I asked, “You don’t have any samples?” and she replied that she only had two. Mind you, my friend asked for two different samples than I did and they did have them. I will not be purchasing any products at the Galleria Jo Malone store due to this discourteous service and it’s a shame because I was so excited to purchase my Jo Malone products at the Galleria flagship store. I’ll do my shopping at SAKS...

During my recent visit, I encountered a salesperson whose approach was notably reserved and indifferent. Unlike my previous experience, where I was greeted by a female salesperson with a welcoming attitude, this individual did not initiate greetings or offer proactive assistance, choosing instead to stand behind the counter and provide only brief responses to direct questions. Despite maintaining politeness, I regretted not choosing to leave sooner. Then I went to Diptyque, where, as always, I received...