KAY Jewelers — Local services in Houston

DO NOT PURCHASE FROM THIS STORE! DO NOT PURCHASE FROM THIS STORE!

Please nobody go to this location, I’m trying to save you from the worst experience of your life go to any other jewelry store.

Worst experience ever and will definetly not be purchasing any jewelry from here ever again. I had a an expensive necklace that my husband purchased for me for a holiday and one day the necklace broke so I took it in and that was an experience of itself they are so unorganized they have no idea what’s going on. I was waiting for the woman to Talk to the jeweler to explain the situation, all of the employees were huddled up and just laughing around seeing that I was upset and I felt like they could all just care less.They sent the necklace off to be repaired and to make the link the original length since it was stretched. After waiting a little over a week I came in to pick up the item again with them being so unorganized It took them forever to find where they placed my necklace. When they pulled the necklace out it was not repaired to the original length. So they said they would send it back to their jeweler to get it repaired and I would have to wait another week And I was planning on wearing this item for an event but I guess that was not going to happen.

I came back a week and a half later to pick up my necklace yet again. Not even being a week I was wearing my necklace and the spot where it was broken I just fell apart; it’s not even repaired.

SO UNSATISFIED WITH THIS...

If I could give zero stars, I would. I visited today, 6-30-24, the end of Pride Month, to see if I could resize a ring I had bought from a different location. It’s my fiancé’s engagement ring. The employee in the green, unflattering dress gave me a dirty look when I mentioned it was not purchased there. All I wanted was to get a quote for resizing the ring. She took the ring to the back, then returned to tell me the diamond wasn’t real and they could not resize it. She asked how much I paid and made me feel belittled. Very unprofessional. Since I was in the Galleria Mall, I went to three other jewelry stores, all of which confirmed that the diamond is, in fact, real. I was treated very kindly by the woman at Zales Jewelry. They took my ring for resizing and congratulated me on my engagement. I would recommend anyone to go there...

Salma and Mike were absolutely amazing! After having a terrible experience with my online order they were ready to help. Before I went to the store I called to make sure they were open and Salma was more than happy to help me exchange my purchase. When I arrived the store was busy but she still acknowledged me and assured me she would get to me. I appreciated that so much because she cared. Then she helped me quickly with my purchase she listened and cared about my needs and budget. She was amazing! Mike went above and beyond and walked me out to the parking garage (that was on the other side of the mall) and waited until I got into my car since the mall was closed. They completely exceeded my experience and expectations. Thank you both again! I will definitely be back and I promise to park at the red...