Lodgeur Midtown — Hotel in Houston

Made a Booking via Airbnb on 25th July 2022.

Lodgeur have a request in their House Rules, well in their Additional Rules that you have to click "See More" to see stating

GOVERNMENT ID AND MATCHING CREDIT CARD. To abide by legal requirements and building security rules, each adult guest is required to provide a copy of their official government-issued photo ID, confirm contact information, and for the person paying to provide a valid credit card with a name that matches their ID for fraud prevention purposes. This information must be submitted through our online check-in and verification portal before access is granted. For security reasons, the Apartment Community does not allow Guests access until the screening process is complete.

I wrongly booked this Apartment as I was in a rush before reading all rules in fine detail.

Once I went to check-in and realised I was being asked to provide sensitive information (Name, E-Mail, Phone Number, Address, Date of Birth and all Credit Card Details) I felt uncomfortable with this and queried it.

I was informed I must complete the form to check-in. My initial thought, was to cancel but Lodgeur keep 50% of the fee, if you cancel.

I could not resolve with Lodgeur on the Airbnb message, so had to contact Airbnb and explain the situation.

The Airbnb Team raised the matter with their escalation team. The escalation team were not able to contact the Host, that I had spoken to briefly before and eventually it was settled that Airbnb cancelled the Booking on my behalf, so I got 50% back from the Host and they gave me a Coupon for the remaining 50%.

Although, they do state it in their additional rules that this is their process. I think it is an unusual process, I've been in Houston at least 6 times this year alone and booked Apartments through Airbnb and this has not happened before.

I think Lodgeur should state their process in the first line of their advert on Airbnb or change the amount they return to 100% if people book and then aren't comfortable with the process.

I have asked Airbnb to investigate further, as redirecting people to a 3rd Party Site and requesting this type of information goes against their Terms & Conditions, would mean the Customer was breaching their T's & C's and goes against all the advice Airbnb give you when booking.

I have no reason to suspect Lodgeur is not a legitimate company but redirecting people from Airbnb to a 3rd Party Site and requesting that information, is not the norm.

Just posting this Review to maybe save some people time. Took me close to 3 hours to resolve...

⭐️⭐️⭐️⭐️⭐️ Lodgeur at Mid Main Lofts is Absolutely Outstanding. A True Lifesaver During a Difficult Time

I can’t say enough good things about my experience leasing this apartment. I was going through a very challenging time, and finding a comfortable, safe, and welcoming place to stay made all the difference. From day one, the staff went above and beyond, professional, kind, and genuinely caring. They made every part of the process smooth and stress-free, and their attentiveness never wavered.

The apartment itself was spotless, well-equipped, and thoughtfully designed to make it feel like home. Every detail felt intentional, and the comfort and convenience were unmatched. On top of all that, the value was exceptional, far beyond what I expected for the quality and service provided.

This wasn’t just a short-term rental; it became a stable and peaceful place to land when I needed it most. I’ll always be grateful, and I highly recommend this property to anyone looking for an excellent, reliable, and supportive...

Lodgeur at Midtown lofts had everything I needed for my temporary stay and they made it so easy. Check in and check out was a breeze. I showed up from the airport, grabbed the keys from the lockbox and was in my apartment in minutes. The bed was super comfortable, the kitchen stocked with everything needed to cook or make coffee (3 different coffee makers depending on what you like), towels, dishwasher pods, laundry detergent. So much better than a hotel. The place was clean, comfortable, and I felt safe. Every three weeks a cleaning crew came by to deep clean the apartment (they did a great job). The gym was super convenient and used it often. It's not a fancy place, but it was exactly what was needed while Jim and I looked for our permanent place to live. Oh, and the customer service when I had questions was always super responsive. Thank you Lodgeur for making our transition to Houston a positive...