Smallcakes Cupcakery & Creamery — Restaurant in Jacksonville

I have never heard of them before,so when ibsaw a sign that said small cakes, I was like awesome. After going in and out of best buy I decided to stop by and saw it was cupcakes. I went in anyway. The girl that was there did greet me and asked me what I wanted. I saod i jave never been in here before and i need a moment. I asked are the small cakes are what you're calling your cupcakes. She said yes. And I had a chance to peruse the selections,uninterrupted, which I like. It was a great selection of basic flavors with different icing, which let me know these are made fresh and not fresh frozen. I am very picky about where I spend my money. So I got a vanilla one with pink sugar, lemon, chocolate fudge and the Kentucky bourbon one. I gave it 2 stars because to be honest the only 1 that tasted good was actually the vanilla one. The lemon was not lemon cake and had a gelatinous lemon filling, so that was an absolute no for me. The chocolate was ok. The Kentucky bourbon tasted like they just poured bourbon on the baked cupcake, which was awful. I thought it was baked in. But they are using the big bags of dawn cake mix and I'm not a fan of that at all. You can have uniform cakes and flavors without using dawn/Pillsbury cake mixes. They were prettily decorated so that's another reason I gave 2 stars. I would have given 1 if it wasn't for the vanilla cupcake and the pretty decorations. I'm not impressed but also not surprised after finding out they have other locations. I want to support small business but this was a great disappointment for me. I don't like cake that taste like sweet cornbread and alcohol. I tossed the bourbon one and as you can see I kept nibbling at the pink vanilla and lemon till I hit the gelatinous center. There's better bakeries actually making things from scratch and I would rather spend my money there, because they did the work to get there instead of taking the easy way out and...

I have now visited this establishment 3 times and I've held off on writing a review because I really wanted to like this place and be able to support a local business. Unfortunately, the sign somehow implying a direct conncetion with high USA Today ratings is just a preposterous as keeping the doors to business open.

On the first visit, we were the only customers. Several of the flavors were our of stock. The guy working behind the counter was busy on a cell phone and not at all interested in customer service. I chose a cupcake and a scoop of ice cream...$7. Quite steep considering the experience and what I received.

The second visit was about the same. I actually came in for a red velvet cupcake and they were sold out. This time I left hoping for a better experience next time.

The third, and final, visit was last night. We were having dinner next door for my birthday and our small party wanted cupcakes and ice cream. We walked into the mostly empty restaurant only to be disappointed that they were completely out of cupcakes.

This is my bottom line. This business will fail. You can't expect a cupcake store that sells $4 cupcakes to remain open when tehy don't have any to sell. Even with good customer service, which they do not have, it's hard for a business to succeed. I will not be back to this business. There are superior cupcakes in Jacksonville like Sweet by Holly and Gigi's, although admittedly not on this side of town. But at the end of the day if you want an average cupcake, Publix, Winn Dixie and WalMart are nearby. Save yourself the frustration and choose another...

I am extremely dissatisfied with my experience at this location. From the very beginning, the customer service was frustrating and unprofessional. I placed my order for a dog cake over the phone, and the entire process took over 20 minutes because the employee kept putting me on hold.

When I inquired about a military discount, I was told it could only be applied in person. However, when I arrived at the store to pick up the cake, I was denied the discount entirely. To make matters worse, the cake had no writing on it to indicate “Happy Birthday,” which is standard for a birthday cake. When I asked if a simple sticker (which cost 50 cents) could be included as a courtesy or as part of a military discount, I was told no—with attitude.

The cake itself cost $35, which is extremely overpriced for something so basic, especially considering it was for two small Yorkies who wouldn’t even eat it. The lack of courtesy, refusal to honor the discount, and dismissive attitude were disappointing, unprofessional, and frankly disgusting.

I would never recommend this business. If you’re going to charge premium prices, the least you can do is provide respectful service and some attention to detail. Change your attitude, treat your customers better, and stand by what you say...