NY Waterway — Local services in Jersey City

Terrifying Experience: Unprofessional and Aggressive Behavior on NY Waterway Ferry

My family and I recently endured a harrowing ordeal with NY Waterway that left us feeling scared and appalled. Our nightmare began at Battery Park when we mistakenly purchased the wrong tickets for the ferry to Jersey City. Upon realizing our error, we rushed to the ticket counter for assistance, where a kind woman helped us swiftly rectify our mistake.

However, what followed was beyond belief. As we attempted to board the ferry, the individual operating the vessel unleashed a torrent of yelling and screaming at us, accusing us of having the wrong tickets. Despite our explanations and the kind intervention of his coworker, he persisted in berating us, creating a scene that left us and other passengers feeling horrified and uncomfortable.

The aggressive behavior didn't stop there. Onboard, the same employee aggressively interrogated us about the price we paid, refusing to let the matter rest. His inappropriate and intimidating conduct left us feeling genuinely scared and vulnerable, with other passengers commenting on the craziness of the situation and expressing their shock at the employee's behavior.

This entire experience was nothing short of a nightmare. The lack of professionalism and the aggressive behavior displayed by the staff, especially the individual operating the boat, was utterly unacceptable. It was evident that customer service and basic human decency were sorely lacking in this family business.

I have resolved never to use NY Waterway again, and I urge anyone considering their services to steer clear. Such behavior not only instills fear but also raises serious safety concerns for passengers. Spare yourself the trauma and seek out a more reputable and customer-friendly...

The bus ride to the boat took about 30 minutes from Battery Park since it is in the New Jersey side (but they never tell you that). Boat departed 30 min later than expected. After we got back from the boat ride we had to wait 1 hour for the bus to take us back to Battery Park. Very disappointing! Do not waste your money. Uber to Manhattan will...

It was alright the ferry ride was very bumpy. It cost $10.00 and the plus was that children under 12 ride for free. If you want a speedy way to get from Jersey city to pier 11 / Wall St this is the ferry ride for you if not just take the path...