francesca's — Local services in Kansas City

I had such a positive experience with the woman working on Tuesday, May 14th ~ 5pm. When I entered, I was greeted and asked if I needed any help, which at the time I didn't as I was just browsing. The store began to fill as a group of people looking for graduation dresses entered and the manager promptly asked them what they were looking for and offered her help in finding different dresses in their preferred prints and colors.

In addition to helping this group, the manager still made time to check if there was anything I needed help with. After I noted I was last minute dress shopping for a reception that was starting in 30 minutes, she helped me make sure the romper was appropriate (no undergarments showing in the light) and even allowed me to change into the romper at the store so I could head straight to my venue.

Regretfully I did not get her name but I greatly appreciated her help and am hoping that she gets the recognition...

They go above & beyond for their customers! There was a dress I wanted in a particular size and they literally called at least 5 stores to find it for me. While they couldn't find it while I was in the store that day, they ended up finding it the next day, and then called me to tell me they had it on hold at that...

Very sweet staff. They’ve always been willing to help me choose outfits and have been very easy to work with when I need to make a return. Happy to shop here just to be...