Bruú Café — Restaurant in Kansas City

I the absolute worst experience at Bruu. Let me explain...

My mom and I come to Kansas City to spend time with my three (teenage) nieces/ nephew. We take them here because they want bubble tea. We arrive and are in awe of the beautiful atmosphere. Seriously its gorgeously laid out and decorated. However, we go to order and the lady at the counter rudely stated we had to use the kiosk. Okay, she could have been more friendly about it but no big deal. We proceed to order 4 drinks. Cheese Milk tea with tapioca. Pumpkin spice with crystal. Strawberry with rainbow crystal Jasmine tea with strawberry. Before ordering we ask the lady about the bursting boba beads, as thats what 2 kids wanted. She told us the crystal boba was the bursting boba. ( again, with annoyed demeanor and a rude tone) We finish and pay the $42. We get our drinks excitedly after taking pictures with the cute elf cutout. They look AMAZING. We all try our drinks. We check the receipt on the drinks making sure we all picked up the right ones -cause there was no way we ALL thought our drinks that we ordered per our taste were disgusting, right? Wrong. All of the boba beads were chewy like tapioca. I walked over to ask the lady if she accidentally put the wrong ones in. She informed me that they didn't carry bursting beads. THEN WHY WOULD YOU TELL ME YOU DID???? Whatever - so I proceeded to taste all of their drinks. The pumpkin has SO MUCH syrup it gave me an immediate stomach ache. Trash. The jasmine tasted like I chewed a mouth full of CLOVES. the strawberry was okay, except it has chewy boba. And the cheese was as bland as drinking white milk. I took all but the strawberry up to the counter ( still completely full) and let the lady know they were absolutely awful and we would not be drinking them. I asked her where she wanted me to toss them as they were full of liquid. She pointed to the trash can and didn't say a word! WHAT? .... WAIT... WHAT!!!???

No I'm sorry you didn't like them. No refund? Just throw it away in the trash.

I wasted $30+ But I learned to never step foot in there again.

As we left there was a couple about to walk in. I steered them far away, they appreciate that, as NO ONE wants to waste money and be treated like...

Bruu Cafe has a very nice vibe with pretty aesthetics starting from the decor to the cups. However, I’ve come twice and each time the drinks were wayyyy too sweet and not quite worth the price.

TLDR for the below: If I’m desperate and didn’t have other boba options, this satisfies the cravings.

The first time I came, the staff was very disorganized and flustered. There were many questions about hot drinks and adjusting sugar levels. Unfortunately, many of the drinks that my friends wanted to order were premade or were unable to be adjusted. The milk tea I ordered was good but nothing astounding for paying $6 and having to drive 30 mins from the suburbs.

The second time I came, the staff was much more pleasant and had taken many of the suggestions posted by other reviewers such as stating ahead that certain drinks are not adjustable or that the grapefruit drink is not grapefruit but wild berry. The person taking our order was quick, efficient, and answered all our questions. There was some confusion on who ordered what as there were many groups waiting for drinks. (Major improvement from the first time) Because Bruu Cafe is taken the time to implement feedback from their reviewers, I’m giving them a 3 instead of 2 stars. Unfortunately, I was still disappointed by the taste of the Anchan Strawberry latte with rainbow boba (aka rainbow crystal boba). It was alright but not 4 or 5 star worthy; more like barely 3.

For those who care more about the boba than the drink, their boba is nice and chewy especially for the creme brûlée which is premade. But the creme brûlée drink is a sugar bomb so definitely be expecting something...

Bruú-hoohoo, could have been a much better experience. The store front is cute and the interior is decorated neatly, a very bright and functional space for its size. However, the low star rating is due to three things: 1. Drink taste 2. Lack of customization 3. Poor customer service. For the first, the brown sugar boba is chewy and pretty good. But there is little difference in taste between the variety of drinks, the milk is used heavily and sugars (even for low sugar orders) are still too sweet. Which brings me to point #2, that there are almost no customizations available, according to one of the employees. When trying to order a drink without boba, we were told it’s “pre-made” so not allowed. Then, we asked for a hot drink; one employee said there are none, one said that there is only one. When finally ordering a “grape fruit” drink, it turns out to be “grapes fruit” which, we were not told, is entirely different? Either way, they do not take cash, so make sure to bring a card or use Apple Pay.

Lastly, with all that had transpired, the employees were opposite ends of the spectrum when it came to customer service. The register worker was polite and attempted to answer some questions, but another would interrupt and provide a contrasting answer. It would then escalate and maybe, end with no real conclusion other than, “choose another drink”. The atmosphere was tense, though not many customers were there. It’s possible they’re in training, but I question what the training is like or who the trainer is. Overall, was not very impressed, which is disappointing. Wish you the best in improvement, unlikely to...