lululemon — Local services in Kansas City

I usually don’t take the time to write reviews, but this one means a lot to me because some people, some experiences, and some kindness deserve to be recognized.

As a single widowed father to a medically complex daughter who is wheelchair bound and immune compromised, my life is anything but easy. Between hospital stays, therapy, caregiving, and my full-time service in the military, I rarely get a chance to focus on myself. So when I walk into a store like Lululemon at the Country Club Plaza in Kansas City, Missouri, I’m not just looking to shop. I’m walking in with a lot on my plate, hoping for a little help and peace.

And every single time, the staff there have shown me kindness, professionalism, and compassion that go far beyond what anyone could expect. They are friendly, respectful, and genuinely helpful. They never make me feel like a burden. Instead, they take time to help me find what I need, offer helpful suggestions, and make the whole experience less stressful. Even more meaningful is how warmly they treat my daughter. They speak to her with kindness, they are patient, and they are careful not to overwhelm her. That kind of empathy is rare, and it has never gone unnoticed.

One person in particular has gone above and beyond every time I have come in. Her name is Kate Sullivan. I believe she is either the assistant manager or the store manager, and she is someone I will always remember.

Kate has helped me personally on multiple occasions. She listened to what I needed, helped me pick out clothes that fit my lifestyle, and gave suggestions that were actually helpful. She didn’t just try to sell me something. She truly cared about what I was looking for and how she could make my experience easier. She was also the one who helped me with a few returns when some items had small defects. She handled everything calmly and respectfully, never making me feel like I was asking too much.

Kate also remembered that I was active duty military and took the time to honor and apply my military discount without hesitation. That may seem like a small gesture, but to me, it was a moment of being recognized and appreciated, and it meant a lot.

What left the biggest impression on me though was that after nearly a year, Kate still remembered me. She remembered my daughter, Havi. She greeted us like familiar faces and that alone showed how much she genuinely cares. That is not something you can train into someone. That is just who she is.

Kate is more than an employee. She is someone who leads with heart, kindness, and true compassion. She treated me with dignity, she respected my time, and she made me feel like I mattered. In a world that often rushes people through the door, she slowed down and made space for us. That made all the difference.

I would give this store a 10 out of 10 without hesitation. The entire staff is exceptional, but Kate Sullivan stands out as one of the most thoughtful, respectful, and genuine people I’ve ever met in retail. She is the reason I will always return to this location.

Thank you, Kate. And thank you to the whole team for making my daughter and me feel so seen and supported. You’ve made a lasting impact that we will...

I hate having to write this review, as Lululemon is one of my most favorite brands and I’ve been a very loyal customer over the years. However I stopped in the store today to return some underwear, unfortunately the kind that I LOVE always seems get a hole on the inside seem, it’s happened to 4 out of the 8 pairs I have, no big problem, doesn’t stop me from continuing to buy them. While trying to return them, the associate was very rude and I could tell instantly she didn’t want to help, she originally told me she couldn’t find them so she couldn’t return them, then I questioned her about the reasoning and why a Colorado store was able to find the transaction and could do the exchanged but I didn’t have the 3rd pair with me so they could do it when I came back, and she responded with “so like, do you want me to grab my manager?” Which I found quite unprofessional being I never really asked for a manager, I expected her to answer my question and be able to do her job, she ended up leaving and I believe looking for her manager, she came back and looked through my purchase history and ended up finally finding them after telling me before she couldn’t, (which Is a prime example of her just not wanting to help) she told me they couldn’t be exchanged because they were purchased more than a year ago (September 17 2023) so a year and a couple weeks. This is extremely frustrating because this was a rule that was apparently enforced in April of 2024 and it doesn’t honor anything prior to the new rule. I would have loved to return my items prior but I didn’t know about the new rule and I’ve been on deployment the past 6 months. It’s very disappointing that a company would rather change there values and not exchange an item, that was a clear design flaw then to take care of a loyal customer for years. This interaction has really changed my love for this once great company. I ended up continuing to shop and found some shorts I needed but waited in line with 20 other people(yes I counted, the line was to the door) and wasting 25 minutes while employees were texting and only 2 were on the registers. I hope this message finds the right person and...

The so called manager was extremely rude and did not want to give me my military discount. I made a purchase in store and was told they only give the military discount to active and reservists but their website says the discount is for veterans too. I went back to get my military discount and the so called manager said she couldn't do price adjustments. So I requested to return the items and repurchase with my military discount. She refused to do that so I ended up just returning everything and got my money back. For all my fellow veterans, I don't recommend this company and definitely don't recommend the Lululemon at the plaza in Kansas City. I tried to call their corporate office and their wait...