Cotton On Katy Mills — Local services in Katy

One of the rudest workers I’ve ever encountered in my life. There were tons of boxes covering the bikini rack, I found one I liked behind a box so I simply reached over for it slightly moving one of the boxes I then turned around to an employee yelling saying she watched us for 5 minutes leaning and jumping on the boxes trying to grab the swimsuit and if the boxes ended up falling on us quote “she wouldn’t call 911” like hello? there was no jumping and maybe a little leaning on the boxes but not enough to be as rude as she was plus if she was watching us for so long why couldn’t she do her job and come help us? If she didn’t look so mean and unapproachable I would’ve asked her way sooner. After that encounter I was looking at a rack full of cute shirts across the store with a stranger also browsing next to me the same terrible employee comes over holding a bunch of jeans and shirts on hangers and as she’s walking past me hits me with the end of the hangers and they slightly cut my arm she doesn’t say anything to me fully mindful of what she just did she then yells at me and the girl next to me to get out of the way because we were in her “work station” mind you this was a sale rack in the middle of the store how were we supposed to know? I’m never one to ever write reviews but this had to be brought to light even if you’re having a bad day you can’t just take it out on innocent people that happen to come in your path. I’m not sure of her name but she was light skin overweight and had a puffy ponytail...

I went in with my boyfriend and he was trying to pick out shorts for an outfit for a concert. He was trying to match shorts to his new T-shirt and we were taking it off the hanger to see how it looks and how it would fit him.

During this the cashier with glasses (did not get her name because there was no name tag) shouted across the store to accuse us of stealing. Afterwards we felt very uncomfortable and just went to check out without looking further. She did not interact with us or apologize for the accusation.

This encounter was absolutely ridiculous and felt discriminatory towards my boyfriend. There were other people in the store looking and browsing but he was singled out. I cannot comprehend the service...

I only go there because of some cute clothes but when I went there today the employees attitude towards me and my sister were so bad, she was sighing and acting like she doesn’t want to serve us and when we went to the dressing room, she knock on the door and said we have to come out “THIS SECOND” , like she should’ve said nicer and she can told us that the dressing rooms are closed. Even when we got out, she asked us why did we even get in there right into our face. We’ve never treated this bad at a store. Cotton On better train your staffs to have right attitudes to customers, this store’s customer service is already too bad. I would give 0...