Chico's — Local services in Kent

This am Alexis/Alexa made me feel terrible for referencing an associate as a black person when describing the nice lady who originally helped me Friday who had made an error with my order. She immediately corrected me by saying, “you mean African American.” Surprised i asked if the word black was offensive. She said yes, it’s African American. As my daughter is half black I texted daughter and asked if i was insensitive. She said no, she references herself as half black. I told Alexis/Alexa this and she said my daughter was wrong and it was just her opinion and that African American was correct and that she corrects anyone who uses the word black. She made me feel humiliated and angry. She was hostile and aggressive. I had driven 1 hour r.t. I spent 30 minutes in the store while error was rectified and she lectured me on the use of the word black. She asked my name no less than three times in a 20 minute period although she had my Chicos account up on her screen. At one point i told her i found her communication with me offensive and rude and she said nope. She was just educating me. I will never shop there again while she is there. She’s racist, rude and obnoxious. She’s also the manager. (I didn’t ask, she just made sure to tell me)...

Truly HORRIBLE experience for the start of walking in with my sister’s, son and I!!! I decided to use the restroom before doing our shopping, I was immediately dismissed and was told to “use a public restroom”. I told the retail worker that I was going to do some shopping afterwards “so, what seems to be the problem?”. The woman did not reply, just seemed annoyed and rolled her eyes. As I walked out of the restroom the same lady with the bulging eyes was mean-mugging my son and I. I confronted her and told her not to be looking at my son that way. I left the store extremely disappointed and no longer eager to do any shopping! Manager needs to get involved, there was no good customer service from her, she was rude and disrespectful! And definitely...

Disappointing customer service experience today, unlike positive past experiences. 5 Employees to 2 Customers. One person said hello as I entered the store, great. But no one spoke to me the rest of time. No one asked if I was looking for something in particular. No one offered to take my clothes to a dressing room, as they have in the past. When I went to check out, the ladies at the counter finished their conversation before assisting me. Considering I purchased 2 pairs of slacks for $150.00; I would think I would be more valued as a customer. Future purchases will be made online,...