Diamonds International — Local services in Ketchikan

I unfortunately got coned into buying some over priced Jewlery here at this store. The salesmen were so pushy and pressured us so much. They acted like they were giving us a super good deal but in reality it was about the same price as online. They had us sign our receipt then when I decided I wanted to return my ring they said that the paper we signed was actually a waiver saying we couldn’t return the ring (none of this was disclosed before hand). Their website states they have a 30 day guarantee but they did not honor anything like that. I’ve been trying to get my money back for almost a year and they said I could exchange it if I don’t look at any Jewlery in the store before I try to exchange it. Over all very shady dis-honest company. I would NEVER...

I purchased a Crown of Light ring at a different location. The store resized it when I bought it but it did not fit well. The ship was leaving so there was no option to take as is. I went to this location to have the resizing fixed. As soon as the sales person realized I was not buying anything their tone changed. They charged me an additional $70 USD to resize a ring that is their brand. Egregious behaviour. So much for standing behind your product. I now doubt the purchase value of the Crown of Light. I will now walk by the Diamonds International stores. Yes, I have all of my receipts should the company want...

International diamonds provides customers with false information. One of their sale tactics is telling customers they will get a free cruise if they purchase jewelry in the store. Well they will give paperwork to substantiate the free cruise but when it is time to plan for the cruise, International diamonds will not keep to their commitment based on the written paperwork. It takes over 6 weeks and the cruise line has to continuously check with International diamonds for every little approval. I will never purchase from International...