Waited in line thinking it would be a pleasant experience but they didn’t check if we were comfortable sitting outside in the cold and they sat us there outside on wobbly small table for 3. I asked to move to a slightly bigger table (still outside) and the waitress said she had to check and came back and told us it wasn’t allowed. I saw another waitress easily move another group of 3 from one table to another when they requested it but we were stuck eating in a cramped and extremely cold place. The food was also average and apparently they don’t give cutlery and we are expected to eat everything with our hands. Quite surprising that there are so many amazing reviews for this place, not sure if it’s deserving!

Edit: Appreciate the apology but we read the reviews of the establishment before choosing to visit and thus we were disappointed. I understand it was busy lunch hour but as a courtesy, I believe the server could have at least checked with us if we were comfortable in the cold. There were also seats inside that we weren’t even given the option to consider but we saw it as we made our way outside. As foreign visitors there have been many places in Alaska where we have encountered higher service standards despite huge crowds and I hope that other Asian customers will get treated better in the future. For example, yes we weren’t offered cutlery but when I did ask our waitress she said she would get it but she went over to take another table’s order while I sat there in the cold, waiting to eat. I had to ask for cutlery again from another waitress who passed by. The various things I mentioned above made us feel like we weren’t welcome to eat at this establishment.