Rent-A-Center — Local services in Kingman

Nice at the store , and when we first did business it was fine. On the day of delivery they were several hours late and forgot a power cord and damaged trim in my house and would not remove the fridge from its location and when asked to get the old stove to the garage only took it for pee out the back door. since I forgot the cord to the stove they said it in our living room placing it on top of things destroying them when there was well over 15 ft of clear space on three separate walls in the same room they could have set it down; not to include damaging the fridge and scratching it on the way in so our brand new stove is already damaged. They were dismissive and rude to my wife and when confronted about this experience the manager stated that the next payment that was coming up with b on them and we wouldn't need to worry about it....... When we went in and appreciate it the quote-unquote fix to the situation decided to get a PlayStation long story short end up making the payment and told the next payment would be taken care of. We ended up paying the next payment as well which means you've made all the payments so far received absolutely no real discount this weekend other than the current sales that were already going on they were offered to everyone. When trying to contact us store no one answers Oren put on hold. And I've spent the better part of four weeks calling everyday the customer service online for rent a center and countless emails and have not received a...

When our daughter moved in with us, I took over her payments. I tried on five different phone calls to make payments and have the payments changed to monthly on a specific date and auto-pay. I got a different story every call. And each time, even if I was trying to make a payment I was treated very rudely and left on hold for 20-30 minutes. Finally they switched it to a monthly agreement on a different date than works for me so we were always late but made the payments. Then they called my daughter repeatedly from a personal cell phone. When she answered the man on the phone screamed at her, demanding a certain amount of money or he would sue her. When she said that her pay day was the next day and she would be happy to give them the requested amount, he said, "See you in court," and hung up on her. We paid them off and will never go back and steer everyone we can...

I wish there was negative stars I used Rent-a-Center for years even though I had good credit. All because they treated us like family. In an emergency, they always came through for any need I had. Going in to make a payment was like old home week. Then, they brought in a crazy man. They won't listen because I made them aware of TJ long time ago. They have their reasons I suppose. But, we decided to leave the company until there is a person that is not offensive to wait on us. Year and a half and we're still waiting. They just don't listen. We can only conclude that he has something over them or are looking at a law suit if they rid us of this...